Author Topic: Fantasy Grounds and Avast  (Read 2387 times)

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Fantasy Grounds and Avast
« on: April 20, 2018, 06:19:44 AM »
I have recently been trying to get the tabletop simulator Fantasy Grounds working on my computer. I contacted their support and we worked on the problem for about two hours before taking a break from it. I have allowed the program through every exception possible in each of Avast's components as well as the general section. If i try to run the test on Fantasy Grounds it will say failure. If i turn off my avast firewall it will say success. I have allowed the program in the application rules in Avast's firewall and yet it will still show that Fantasy Grounds is being blocked on some occasions and sometimes it doesn't say that the application was managed by my firewall. Two applications that do always show up on my managed applications are "Bonjour Service" and "Host Process for Windows Services" I know Fantasy Grounds interacts with port 1802 So i have tried making that the specific port for the application rule as well as all ports and so far no luck. I also know that I have to disable and then re-enable the shields for the changes to take effect. Any help with getting me connected would be appreciated.

Offline Asyn

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Re: Fantasy Grounds and Avast
« Reply #1 on: April 20, 2018, 06:40:30 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Fantasy Grounds and Avast
« Reply #2 on: April 20, 2018, 07:00:31 AM »
Im using the free version of Avast version 18.3.2333 (build 18.3.3.3860.316). My OS is Windows 10 Pro version 10.0.16299 build 16299. I'm only using avast and its the only AV i've ever used on this computer.

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Re: Fantasy Grounds and Avast
« Reply #3 on: April 20, 2018, 07:08:57 AM »
Im using the free version of Avast version 18.3.2333 (build 18.3.3.3860.316).
Strange, there is no firewall in Avast Free.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Fantasy Grounds and Avast
« Reply #4 on: April 20, 2018, 07:34:58 AM »
That's my fault, I guess I purchased the internet security level for 3 years and I just assumed I was using the free version as I don't remember doing it.

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Re: Fantasy Grounds and Avast
« Reply #5 on: April 20, 2018, 07:38:29 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Fantasy Grounds and Avast
« Reply #6 on: April 20, 2018, 07:53:23 AM »
Heres what I've got for firewall rules on the 3 things that are seemingly causing issues.
https://imageshack.com/i/poaIXogUp
https://imageshack.com/i/pmZiOrxup
https://imageshack.com/i/pnpLMfV4p

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Re: Fantasy Grounds and Avast
« Reply #7 on: April 20, 2018, 07:56:57 AM »
Please attach your screenshot, some of us don't follow external links. ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Fantasy Grounds and Avast
« Reply #8 on: April 20, 2018, 07:59:14 AM »
Sorry about that
« Last Edit: April 20, 2018, 08:04:23 AM by dartmaul100 »

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Re: Fantasy Grounds and Avast
« Reply #9 on: April 20, 2018, 08:09:59 AM »
Are all needed ports allowed..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Fantasy Grounds and Avast
« Reply #10 on: April 20, 2018, 08:22:39 AM »
Yes, I have all of them set to all ports but i have changed them to the required port for fantasy grounds and I get the same results.

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Re: Fantasy Grounds and Avast
« Reply #11 on: April 20, 2018, 08:24:39 AM »
Yes, I have all of them set to all ports but i have changed them to the required port for fantasy grounds and I get the same results.
OK, best you contact support: https://support.avast.com/contact
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Fantasy Grounds and Avast
« Reply #12 on: April 20, 2018, 08:31:14 AM »
Will do, thank you

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Re: Fantasy Grounds and Avast
« Reply #13 on: April 20, 2018, 08:58:27 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0