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Author Topic: Avast UI fails to load  (Read 2461 times)

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Avast UI fails to load
« on: March 27, 2018, 11:09:46 PM »
I have the Premier version of Avast.

Since yesterday, Avast says that I'm not protected, and the UI always fails to load when I click the Avast icon in the tray.

I get the following error message:

https://preview.ibb.co/gwrwN7/Avast_UI_fails_to_load.png

Whenever I click the green "Restart Service" button, the UI opens, but when I restart my computer I get the same error again...

What can I do?
Thanks in advance...
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Online DavidR

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Re: Avast UI fails to load
« Reply #1 on: March 27, 2018, 11:16:52 PM »
What avast version do you have, the latest is 18.2.2328 ?
I believe that should have resolved the Avast UI fails to load.

Have you tried an Avast Repair or a clean reinstall of avast ?
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Offline Asyn

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Re: Avast UI fails to load
« Reply #2 on: March 28, 2018, 05:36:20 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast UI fails to load
« Reply #3 on: March 28, 2018, 06:30:59 PM »
I have the latest version of Avast, and I changed the services properties according to the URL that Asyn sent.

It didn't solve my problem, so I had to completely uninstall Avast and than re-install it.

Unfortunately, now I encounter another serious issue. When I try to run a "Smart Scan", it crushes after a few seconds, and I get the following error:

https://preview.ibb.co/dYFEAS/Avast_Error.png

I'm sorry that it's not in English, my Avast interface is in Hebrew... This message says that Avast is not enabled, that something went wrong and that I'm not protected...
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Offline bob3160

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Re: Avast UI fails to load
« Reply #4 on: March 29, 2018, 12:12:56 AM »
Have you rebooted ???

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