Author Topic: How do I stop a scan that's currently running?  (Read 10234 times)

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How do I stop a scan that's currently running?
« on: March 31, 2018, 10:07:16 PM »
How do I stop this scan running?! My PC is running soooo slow right now I need to do work.

Offline Asyn

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Re: How do I stop a scan that's currently running?
« Reply #1 on: March 31, 2018, 10:11:31 PM »
Is there no "stop scan" button under custom scans..?
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Re: How do I stop a scan that's currently running?
« Reply #2 on: March 31, 2018, 10:11:52 PM »
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Re: How do I stop a scan that's currently running?
« Reply #3 on: March 31, 2018, 10:16:43 PM »
Is there no "stop scan" button under custom scans..?



This is what appears when I click Custom Scan


Offline bob3160

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Re: How do I stop a scan that's currently running?
« Reply #4 on: March 31, 2018, 10:20:53 PM »
What's your question ???
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Re: How do I stop a scan that's currently running?
« Reply #5 on: March 31, 2018, 10:23:25 PM »
What's your question ???

How do I stop a scan that's currently running?

Offline bob3160

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Re: How do I stop a scan that's currently running?
« Reply #6 on: March 31, 2018, 10:26:46 PM »
What's your question ???

How do I stop a scan that's currently running?
We gave you the answer. Hit the Stop Scan button.
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Re: How do I stop a scan that's currently running?
« Reply #7 on: March 31, 2018, 10:27:37 PM »
What's your question ???

How do I stop a scan that's currently running?
We gave you the answer. Hit the Stop Scan button.

There is no stop scan button. I just posted an image.

Offline bob3160

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Re: How do I stop a scan that's currently running?
« Reply #8 on: March 31, 2018, 10:29:31 PM »
The image you posted was an image before you start a scan.
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Re: How do I stop a scan that's currently running?
« Reply #9 on: March 31, 2018, 10:34:57 PM »
The image you posted was an image before you start a scan.

The scan is still running. Here's a video: https://streamable.com/pvgz7

Online DavidR

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Re: How do I stop a scan that's currently running?
« Reply #10 on: March 31, 2018, 10:36:59 PM »
What's your question ???

How do I stop a scan that's currently running?

Bob's images clearly shows the Stop Scan, but you go on to say "This is what appears when I click Custom Scan."  That isn't going to Stop the Scan, I just started a Smart Scan and shortly after that clicked the Stop Scan and it stopped it..

If you can't actually see the Smart Scan running screen of his image, if you minimised/closed the scan window, then try looking at the avast tray icon it should be animated.  I hovered over that and it showed a small toaster screen with the Smart Scan running, when it completed it then allows you to see the details.

Edit: if the scan is still running there should be a Stop Scan button in the window.

A video isn't really necessary, a still of the screen would be fine.
« Last Edit: March 31, 2018, 10:38:41 PM by DavidR »
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Re: How do I stop a scan that's currently running?
« Reply #11 on: March 31, 2018, 10:44:43 PM »
What's your question ???

How do I stop a scan that's currently running?

Bob's images clearly shows the Stop Scan, but you go on to say "This is what appears when I click Custom Scan."  That isn't going to Stop the Scan, I just started a Smart Scan and shortly after that clicked the Stop Scan and it stopped it..

If you can't actually see the Smart Scan running screen of his image, if you minimised/closed the scan window, then try looking at the avast tray icon it should be animated.  I hovered over that and it showed a small toaster screen with the Smart Scan running, when it completed it then allows you to see the details.

Edit: if the scan is still running there should be a Stop Scan button in the window.

A video isn't really necessary, a still of the screen would be fine.

OK Well it finally finished on its own. As you can see from the video, there was no Stop Scan button visible. The video was necessary to show that after clicking on every possible button in the scan screen, there was no option to stop the scan.

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Re: How do I stop a scan that's currently running?
« Reply #12 on: March 31, 2018, 10:53:23 PM »
I'm not seeing the video, it won't run.  I don't particularly like having to go to a 3rd party site to get information that really should be in the topic (but the forum software doesn't accept video files).

If I start a Smart Scan and then close the UI, I can open the UI again by clicking on the avast tray icon.  I then clicked the Smart Scan again and it displays the Smart Scan that is in progress.  If I happen to click the 'Show Progress' button it shows the original view of the smart scan, that has the Stop Scan button.
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Re: How do I stop a scan that's currently running?
« Reply #13 on: March 31, 2018, 11:06:09 PM »
I'm not seeing the video, it won't run.

Should work, you're using the latest version of Firefox.

If I start a Smart Scan and then close the UI, I can open the UI again by clicking on the avast tray icon.  I then clicked the Smart Scan again and it displays the Smart Scan that is in progress.  If I happen to click the 'Show Progress' button it shows the original view of the smart scan, that has the Stop Scan button.

That's cool, but that doesn't happen as apparent by the video.

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Re: How do I stop a scan that's currently running?
« Reply #14 on: March 31, 2018, 11:16:54 PM »
In the video, you hit the cancel that's the same as stopping it but you need to wait till the process actually stops.
In the video, you started on scan after another.
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