Restoring from Virus Chest (Free Version) (Fixed!)

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My brother, who's a beginner software engineer, lent me his USB to give me some music. Avast (Free, 17.9.2322, mostly factory settings) detected several of his important files as being infected with "LNK:Jenxcus-F [Trj]" and summarily locked them up in the Virus Chest. He thinks it's a false detection, but either way he wants the files back.

However, I can't find any way to restore files from the virus chest. Every tutorial I see shows the Pro/Premier program versions, which look and behave differently from mine (screencap).

All tutorials say "right-click the file(s) and..." or just "use the dialogue box..." but right-clicking does absolutely nothing, doesn't open a dialogue box or anything. Doesn't matter where I click, whether it's selected or not, or which file. Can't double-click or middle-click or control-click or anything else I can think of either.

The little ↓ next to "Delete" also doesn't actually do anything. Hitting delete only allows confirmation or cancellation of deletion. "Add file" of course is to quarantine more files in the chest.

If I absolutely have to I guess I'll buy the cheapest/shortest subscription, but I'm super broke so I'd really rather avoid it. If anyone could offer any advice, that would be greatly appreciated.

Also, for those who celebrate, merry Christmas.

[Asyn]

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

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Thanks. I tried that, there were no instructions to follow that I could see, but I completed the repair and reboot. No change.

[Asyn]

You need to check the file, then use the dropdown menu.

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after avast repair navigate to the virus chest, right click the files then choose restore and add exception.

[Asyn]

after avast repair navigate to the virus chest, right click the files then choose restore and add exception.

Right-click (context menu) isn't available in the latest version(s) anymore.

[REDACTED]

Ah yes the dropdown works now, I didn't think to check that (as Asyn said right-click still does nothing). Thank you very much for your help everyone!

[Asyn]

You're welcome.

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So, how can you add files to exceptions when or after you restore them?

[Asyn]

So, how can you add files to exceptions when or after you restore them?

-> https://support.avast.com/article/168/ (Excluding files/websites)

[DavidR]

So, how can you add files to exceptions when or after you restore them?

There used be an option to restore and exclude from the virus chest options.  Why that option has been removed seems a bad decision as it duplicates work for the user.  Unless of course Restoration now automatically adds an exclusion

[Asyn]

Unfortunately, they dumbed down the virus chest, many useful features are gone.

[DavidR]

Unfortunately, they dumbed down the virus chest, many useful features are gone.

Yes, those were my very thoughts.  It would seem pointless Restoring a file if avast were to plonk it right back in the virus chest the moment it arrived in the original location.  If that doesn't happen on restoration, then they must have included the exclusion in the restoration function.

Clicking the '?' help icon when in the virus chest, doesn't make it very clear that it would restore and exclude or not.

[bob3160]

We seem to be loosing more and more good features and trading them in for
features that require a purchase.