Avast Employees - I have sent through two tickets reference no 06356146 and 06361530, I strongly suggest you read them and action them immediately.
You did not have authority to charge my credit card and yes I turned my auto renewal off and received an email from Avast advising that it would not be automatically renewed and it wasnt but you still took money from me. It was the last cent I had and my back account sits in minus. Im unable to buy food or put petrol in my car to get to work. Under the Banking Act you are required to compensate me for any loss suffered by me as a result of error and fraudulent charge to my credit card. I noticed you are asking many disgruntled customers to be patience, I dont have that luxury. You should never have charged my card and you need to rectify your error immediately.
Failing which legal proceedings will be issued by 9.30 am AEST. I will be claiming my legal fees to be paid, compensation for lost wages and superannuation and further costs to compensate me for being denied a basic necessity, food. I will also be requesting that the government bodies who oversee the fair trading of companies conduct a full investigation in your trading and I will be notifying ASIC of your failure to comply with your legal responsibilities and non compliance of the Fair Trading Act. This will result in Avast's ability to trade in Australia to be suspended until the investigation is complete.
I will not be renewing any of my other AVAST products and I will never purchase from AVAST again and I will be advising everyone of my bad experience with AVAST and their inability to rectify its mistake although it wont matter if you can no longer trade in Australia. You shouldnt be trading anyway. Seeing as you cant control your own internal software to run correctly and effectively, how can you expect anyone to purchase your software and to be confident it will actually do the job you claim it will do. I for one, have no confidence your products actually work and will be conduct test on the software I have to ensure it is actually protecting my PC.