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Refund
« on: April 11, 2018, 06:59:52 PM »
Avast was bought on my computer without my knowledge using a card that was already saved to my keychain.However, I have gotten confirmation in my refund but the email stated that it could take up to 7 days before the transaction is complete. My debit card is now depleted of funds and I have other subscriptions (that I actually bought) that renew within a couple of days, is there any way the refund process could be speeded up? Is there a number I can call for this type of customer support?
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Offline bob3160

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Re: Refund
« Reply #1 on: April 12, 2018, 02:03:11 AM »
Quote from: anders.norback2 on April 11, 2018, 06:59:52 PM
Avast was bought on my computer without my knowledge using a card that was already saved to my keychain.However, I have gotten confirmation in my refund but the email stated that it could take up to 7 days before the transaction is complete. My debit card is now depleted of funds and I have other subscriptions (that I actually bought) that renew within a couple of days, is there any way the refund process could be speeded up? Is there a number I can call for this type of customer support?
I've reported this to Avast for you. Let's see if that helps.
There isn't any phone # to call. The only help would be via the media you've already followed.
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Offline sestak

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Re: Refund
« Reply #2 on: April 13, 2018, 12:29:44 PM »
Quote from: anders.norback2 on April 11, 2018, 06:59:52 PM
Avast was bought on my computer without my knowledge using a card that was already saved to my keychain.However, I have gotten confirmation in my refund but the email stated that it could take up to 7 days before the transaction is complete. My debit card is now depleted of funds and I have other subscriptions (that I actually bought) that renew within a couple of days, is there any way the refund process could be speeded up? Is there a number I can call for this type of customer support?

Hello anders.norback2,

Thank you for your message and contacting Avast. Based on your written request via regular channel (https://support.avast.com/en-us/contact/) your refund was already successfully processed and you should have it on your account already. The period of up to 7 days is the worst case scenario and under normal circumstances the refund is being finalized after 2 or 3 business days. I've provided you more details via PM.
I hope this helps and we do apologize for inconvenience.

Best Regards,
Andrew Sestak
Avast software

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