Author Topic: Avast UI Fails after Windows 10 Update (Spring Update) 1803  (Read 47795 times)

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Offline bob3160

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #120 on: May 14, 2018, 06:31:57 PM »
Thanks mate, got it all working now.

I ended up having to do a clean install.
Based on the above feedback, keep in mind that the problem may return in a day or two. :-[
The update W10 1803 seems to have made the problem deeper with avast, besides the staf says still working on it.
It also may not return. I have no problems on 4 systems. :)
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Offline inventor00

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #121 on: May 14, 2018, 06:32:23 PM »
On one PC Windows Spring Creaters update 1803 worked fine.
Yesterday, on another, after 1803 update, kept getting "Ethernet doesn't have a valid IP configuration" (an Intel motherboard wupgraded from Win7 to Win10). Added a wifi usb network adapter- it also had the same thing. Noticed Avast Internet Security was no longer there but did show up in the network adapter configuration.  After many hours working on the network side of this issue, finally figured out to do a clean UNinstall of Avast using the Avast utility to uninstall.  I also had disabled fast boot before. Reboot , and it worked.!!!  Seems the 1803 update did not work well with Avast Interent Security, disables parts of it, and left the firewall to block the internet, but no way to disable it.  So it is now fixed after the clean utility uninstall and reinstall of Avast.

So I then was able to connect to internet and downloaded the newest version of the Avast Internet Security. All is fine at this time.
« Last Edit: May 14, 2018, 06:35:16 PM by inventor00 »

Offline chris..

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #122 on: May 14, 2018, 06:37:31 PM »
Thanks mate, got it all working now.

I ended up having to do a clean install.
Based on the above feedback, keep in mind that the problem may return in a day or two. :-[
The update W10 1803 seems to have made the problem deeper with avast, besides the staf says still working on it.
It also may not return. I have no problems on 4 systems. :)
Right ,
look at my "edit"

Offline Dave281

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #123 on: May 14, 2018, 07:05:01 PM »
fresh windows 10 1803 install and then attempted to do my avast install but fails every time.  There was an error while completing the setup process.

2018-05-14 16:30:32.202Infoinstup[1596,10168]Command: '"C:\Users\xxxx\AppData\Local\Temp\_av_iup.tm~a05732\instup.exe" /edition:3 /ga_clientid:92d250d9-dd9f-4e1a-bb65-2b7212dcbb57 /guid:64d71f47-17e2-46e4-815f-bd4d0417d41a /prod:ais /sfx:lite /sfxstorage:C:\Users\Janet\AppData\Local\Temp\_av_iup.tm~a05732'
2018-05-14 16:30:32.202Infoinstup[1596,10168]CPU: Intel(R) Core(TM) i7-4702HQ CPU @ 2.20GHz,8
2018-05-14 16:30:32.202Infoinstup[1596,10168]OS: Windows 10 (10.0.17134) x64
2018-05-14 16:30:32.202Infoinstup[1596,10168]Memory: 17% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3993872/4194176K free
2018-05-14 16:30:32.202Infoinstup[1596,10168]DISKs: C:\ - 202GB free / 237GB total
2018-05-14 16:30:32.203Infoinstup[1596,10168]Running module version: instup.exe - '18.4.3895.0'
2018-05-14 16:30:32.203Infoinstup[1596,10168]Running module version: Instup.dll - '18.4.3895.0'
2018-05-14 16:30:32.212Infomutex[1596,10168]The ownership of the fallback mutex has been successfully taken.
2018-05-14 16:30:32.226Warningsettings[1596,10168]Did not find any values in file 'programData\avast5.ini'
2018-05-14 16:30:32.266Infoshepsync[1596,10168]Trying server IP address '77.234.42.107'
2018-05-14 16:30:32.505Infoshepsync[1596,10168]Download of config file from 77.234.42.107 succeeded.
2018-05-14 16:30:32.528Infoshepsync[1596,10168]Config file successfully updated
2018-05-14 16:30:32.529Infoshepsync[1596,10168]Postpone interval was reset
2018-05-14 16:30:32.534Warningsettings[1596,9880]Did not find any values in file 'programData\burger_client.ini'
2018-05-14 16:30:32.742Infowizard[1596,10168]Running module version: HTMLayout.dll - '3.3.2.1'
2018-05-14 16:30:32.749Infowizard[1596,10168]Loaded module version: C:\Users\xxxx\AppData\Local\Temp\_av_iup.tm~a05732\HTMLayout.dll - '3.3.2.1'
2018-05-14 16:30:32.785Infowizard[1596,10168]Setup gui was successfully started.
2018-05-14 16:30:32.785Infoinstcore[1596,10168]Sfx setup update has started.
2018-05-14 16:30:32.792Infoservers[1596,10168]Server definition(s) loaded for 'C:\Users\xxxx\AppData\Local\Temp\_av_iup.tm~a05732\servers.def': 29 (maintenance:0)
2018-05-14 16:30:32.792Infoservers[1596,10168]ChooseServer: selected server 'Download g0431773 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:30:44.067Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:30:44.071Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0431773.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2018-05-14 16:30:44.076Infoservers[1596,10168]ChooseServer: selected server 'Download s5355946 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:30:57.361Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:30:57.370Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s5355946.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2018-05-14 16:30:57.375Infoservers[1596,10168]ChooseServer: selected server 'Download c5983736 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:10.658Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:10.663Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://c5983736.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2018-05-14 16:31:10.668Infoservers[1596,10168]ChooseServer: selected server 'Download n4464433 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:20.301Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:20.306Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 4
2018-05-14 16:31:20.310Infoservers[1596,10168]ChooseServer: selected server 'Download b1652951 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:29.940Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:29.945Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 5
2018-05-14 16:31:29.949Infoservers[1596,10168]ChooseServer: selected server 'Download c5983736 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:39.571Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:39.577Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 6
2018-05-14 16:31:39.581Infoservers[1596,10168]ChooseServer: selected server 'Download w6813828 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:56.227Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:56.232Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 7
2018-05-14 16:31:56.237Infoservers[1596,10168]ChooseServer: selected server 'Download d4812427 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:05.865Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:05.869Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 8
2018-05-14 16:32:05.874Infoservers[1596,10168]ChooseServer: selected server 'Download c5983736 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:22.519Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:22.524Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 9
2018-05-14 16:32:22.530Infoservers[1596,10168]ChooseServer: selected server 'Download v6197912 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:32.151Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:32.158Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 10
2018-05-14 16:32:32.162Infoservers[1596,10168]ChooseServer: selected server 'Download n4464433 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:34.165Infoservers[1596,10168]ChooseServer: selected server 'Download f2655181 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:45.442Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:45.449Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f2655181.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2018-05-14 16:32:45.454Infoservers[1596,10168]ChooseServer: selected server 'Download k7105463 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:58.736Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:58.743Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k7105463.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2018-05-14 16:32:58.748Infoservers[1596,10168]ChooseServer: selected server 'Download v6197912 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:12.023Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:12.030Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6197912.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2018-05-14 16:33:12.034Infoservers[1596,10168]ChooseServer: selected server 'Download f2655181 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:21.663Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:21.669Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 4
2018-05-14 16:33:21.674Infoservers[1596,10168]ChooseServer: selected server 'Download y6053546 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:31.299Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:31.305Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 5
2018-05-14 16:33:31.309Infoservers[1596,10168]ChooseServer: selected server 'Download f2655181 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:40.945Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:40.952Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 6
2018-05-14 16:33:40.956Infoservers[1596,10168]ChooseServer: selected server 'Download z1686792 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:50.582Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:50.590Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 7
2018-05-14 16:33:50.594Infoservers[1596,10168]ChooseServer: selected server 'Download d4812427 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:34:00.221Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:34:00.229Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 8
2018-05-14 16:34:00.234Infoservers[1596,10168]ChooseServer: selected server 'Download d4812427 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:34:09.855Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:34:09.862Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 9
2018-05-14 16:34:09.871Infoservers[1596,10168]ChooseServer: selected server 'Download b1652951 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:34:19.504Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:34:19.511Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 10
2018-05-14 16:34:19.516Infoservers[1596,10168]ChooseServer: selected server 'Download d4812427 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:34:21.517Errorengine[1596,10168]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2018-05-14 16:34:21.596Warningsettings[1596,9880]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2018-05-14 16:34:21.596Warningsettings[1596,3788]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'

Offline bob3160

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #124 on: May 14, 2018, 08:55:57 PM »
I suggest you use the Off-Line installer from here:
https://forum.avast.com/index.php?topic=218904.msg1460873#msg1460873


Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline SkilletSkool

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #125 on: May 15, 2018, 02:44:10 AM »
...try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
This  did the trick.  Thank you  ;)

I hope Avast fins out exactly what was causing this.

Offline bob3160

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #126 on: May 15, 2018, 02:45:30 AM »
You're welcome.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Asyn

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #127 on: May 15, 2018, 04:58:48 AM »
fresh windows 10 1803 install and then attempted to do my avast install but fails every time.  There was an error while completing the setup process.
Try OpenDNS or GoogleDNS.
W 8.1 [x64] - Avast PremSec 21.4.2461.B2 [UI.614] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SkilletSkool

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #128 on: May 15, 2018, 05:03:59 AM »
...try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
This  did the trick.  Thank you  ;)

I hope Avast fins out exactly what was causing this.
I spoke a little to soon.  This worked for one of my set-ups but the other is still giving the UI Fails To Load error...

Anymore suggestions???


With full disclosure, the other machine is a crypto miner I have posted in another thread about ZEC Miner https://forum.avast.com/index.php?topic=219012.0.  Yet if it is the issue, then perhaps it is an exploitation after all.

Offline hectic-mmv

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #129 on: May 15, 2018, 12:26:26 PM »
Hotfix fixing for version 18.4 is already out. Reboot of machine is required. If you want to know, if it is already applied, go to registry HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAST Software\Avast\micropupdates and look for number 356=?

Offline cacao

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #130 on: May 15, 2018, 01:33:04 PM »
Hotfix fixing for version 18.4 is already out. Reboot of machine is required. If you want to know, if it is already applied, go to registry HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAST Software\Avast\micropupdates and look for number 356=?

thanks for the information and thanks for the attempt to fix the problem  :D

I have to admit, that I have not seen the "UI Fails Problem" in the last two days although I did a few restarts of my computer.

Offline caledo

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #131 on: May 15, 2018, 03:46:58 PM »
Hotfix fixing for version 18.4 is already out. Reboot of machine is required. If you want to know, if it is already applied, go to registry HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAST Software\Avast\micropupdates and look for number 356=?

Fresh install of AIU 18.4 resulted in error message : "Avlaunch.exe error" , could not launch app..

Will try again..

Offline bob3160

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #132 on: May 15, 2018, 04:28:20 PM »
Hotfix fixing for version 18.4 is already out. Reboot of machine is required. If you want to know, if it is already applied, go to registry HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAST Software\Avast\micropupdates and look for number 356=?

Fresh install of AIU 18.4 resulted in error message : "Avlaunch.exe error" , could not launch app..

Will try again..
Suggest you do a Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline SkilletSkool

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Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
« Reply #133 on: May 16, 2018, 02:10:25 AM »

I spoke a little to soon.  This worked for one of my set-ups but the other is still giving the UI Fails To Load error...

Ran the repair process in the Avast installer on my second machin today.  Hotifx must have worked as its now running properly.  Is there any 'bug' report about what caused this?

Offline Asyn

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W 8.1 [x64] - Avast PremSec 21.4.2461.B2 [UI.614] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0