Author Topic: Storage for apps have discrepancies between avast app and system  (Read 694 times)

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Offline e.sorensen03

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I have cleared data on a couple of apps but the avast app still showing the the the same amout of storage used buy app

Offline Stellarman

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Re: Storage for apps have discrepancies between avast app and system
« Reply #1 on: January 31, 2022, 01:28:37 PM »
I have cleared data on a couple of apps but the avast app still showing the the the same amout of storage used buy app

Hello,

first of all let me sincerely apologize for all troubles associated with usage of our product.
This is not intentional behavior.
In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.


We replaced our previous log collector tool with the official Avast Support Tool which is more or less the same however just to make sure here is the process:
  • Open Cleanup - Menu - Settings - Troubleshooting
  • Click "Open Support Tool" button at the top
  • Confirm the Windows User Access Control dialog to start the tool
  • After the initial check click "Next"
  • Fill in your email address so we can contact you afterwards if necessary
  • Click "Generate" button to start the process
  • When everything is finished, send me the code displayed in the final screen (see the attached picture) so we can find the right package associated with it

Thank you for your cooperation!