Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 30117 times)

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Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #120 on: February 25, 2019, 10:47:40 AM »
Hi, please cancel my auto renewal for Avast cleanup free trial.

Hi,

for some reason I was not able to cancel your Cleanup subscription on my own, so I passed your case to our Customer Support team and they will take care about that for you.

Regards.

Offline drtdobber

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #121 on: March 29, 2019, 03:55:39 AM »
I would like to cancel my trial subscription for the Cleanup Premium before I'm charged for another year. It seems Avast is trying to make that impossible or at least impossible to know if I actually did get it cancelled. My order # is 30497150108, please cancel my subscription and automatic renewal.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #122 on: March 29, 2019, 09:01:54 AM »
I would like to cancel my trial subscription for the Cleanup Premium before I'm charged for another year. It seems Avast is trying to make that impossible or at least impossible to know if I actually did get it cancelled. My order # is 30497150108, please cancel my subscription and automatic renewal.

Hi,

we know that the process of subsciption cancellation is quite complicated and we work on making it easier for our customers.

I checked your record and your trial subscription was still valid so I cancelled it for you.
You don't need to worry about being charged once the trial period is over.

You can still enjoy our product until April 2 then it will expire.

Thank you and have a nice day.

Offline Hans160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #123 on: April 09, 2019, 03:26:20 PM »
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?

Online bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #124 on: April 09, 2019, 03:31:56 PM »
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?
Clarification from Avast would be helpful.
I can take that to mean two things, trial is expiring and you're about to be charged or
Trial is expiring and you'll not be able to use it any more.
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Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #125 on: April 09, 2019, 03:57:46 PM »
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?

Hi,

I can see that the Trial license you have associated with your email address is valid until April 13 which means that "expiring" state in the product means the actual expiration date is getting closer.
On the other side I can also see that the subscription is still valid for the trial license which means you are going to be charged.
If I understand it correctly you want to cancel the subscription so I've already done it for you.

You can still enjoy our product until the April 13 when it will expire.

Thank you and have a nice day.

Offline Hans160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #126 on: April 09, 2019, 04:21:35 PM »
Alright, thank you  :)

Offline Vilius4

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #127 on: May 05, 2019, 09:00:51 PM »
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?

Hi,

I can see that the Trial license you have associated with your email address is valid until April 13 which means that "expiring" state in the product means the actual expiration date is getting closer.
On the other side I can also see that the subscription is still valid for the trial license which means you are going to be charged.
If I understand it correctly you want to cancel the subscription so I've already done it for you.

You can still enjoy our product until the April 13 when it will expire.

Thank you and have a nice day.
Hello, i have the same problem as this LAD, could you help me out to cancel my all subscriptions? its avast internet security and clean up premium. Thank you.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #128 on: May 06, 2019, 09:16:05 AM »
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?

Hi,

I can see that the Trial license you have associated with your email address is valid until April 13 which means that "expiring" state in the product means the actual expiration date is getting closer.
On the other side I can also see that the subscription is still valid for the trial license which means you are going to be charged.
If I understand it correctly you want to cancel the subscription so I've already done it for you.

You can still enjoy our product until the April 13 when it will expire.

Thank you and have a nice day.
Hello, i have the same problem as this LAD, could you help me out to cancel my all subscriptions? its avast internet security and clean up premium. Thank you.

Hi,

most likely you were successful when you were trying to cancel your subscription earlier yesterday as I can see that both products have been already cancelled April 5.

Both of them are still valid until April 13 so you can still enjoy them until that day.

Thank you and have a nice day.

Offline quad7damage

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #129 on: July 27, 2019, 11:05:59 PM »
Hi, could you please cancel my subscription of Cleanup Premium. Can't do it on my own.
Order number: 35518538508

Online bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #130 on: July 27, 2019, 11:07:52 PM »
Hi, could you please cancel my subscription of Cleanup Premium. Can't do it on my own.
Order number: 35518538508
I've notified Avast of your request. Be patient. This is the weekend.
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Offline Анжела3

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #131 on: July 31, 2019, 02:32:17 PM »
Хочу отменить автопродление подписки avast cleanup premium

Offline BWhit

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #132 on: July 31, 2019, 05:22:38 PM »
@ quad7damage, I have cancelled the auto-renewal subscription for your trial product now, and you will not be automatically charged for any paid subscription in relation to this license. I have requested an email confirming this from our distributor (Digital River), which you should receive today. You can continue to use the trial until it expires on Aug/04/2019.

@ Анжела3, Please post in this forum section in English, or post in the Russian section here: https://forum.avast.com/index.php?board=28.0

Offline Анжела3

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #133 on: July 31, 2019, 06:21:50 PM »
I want to cancel the auto-renewal subscription avast cleanup premium

Offline BWhit

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #134 on: August 01, 2019, 04:05:44 PM »
Hi Анжела3,

I'm afraid that we cannot directly cancel auto-renewal subscriptions for purchases made via our distributor Allsoft (also known as Softline).

The fastest way for you to cancel the subscription is to email Allsoft directly at vozvrat@allsoft.ru

Please make sure to include your name, the email address the order is registered to, and your order number.