Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 44573 times)

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Offline chihab677

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #180 on: October 29, 2019, 09:57:26 PM »
Hello, please can you cancel my free trial for avast cleanup ? Licence ID : S79ZRP-7GNZPJ-45C98W

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #181 on: October 30, 2019, 09:35:15 AM »
Hello, please can you cancel my free trial for avast cleanup ? Licence ID : S79ZRP-7GNZPJ-45C98W

Hi,

I just cancelled your subscription.

The trial period is still valid until December 20 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Siméon6

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #182 on: October 30, 2019, 12:23:24 PM »
Hello,
I want to cancel Avast Cleanup premium please.
Here is my ID : SJVKQA-K6AZ42-47L94S

Thak you, have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #183 on: October 30, 2019, 12:48:54 PM »
Hello,
I want to cancel Avast Cleanup premium please.
Here is my ID : SJVKQA-K6AZ42-47L94S

Thak you, have a nice day.

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until October 29 2020 so you can still enjoy our product until then.
It seems that you were already charged for the full license so if you would like to refund it please proceed here: https://support.avast.com/en-us/contact/sales_refund

Thank you and have a nice day.

Offline Judin

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #184 on: November 03, 2019, 07:48:58 PM »
Hello, I want to cancel all of my avast software 60days free trial subscription which includes avast premiun security, cleanup and securelink vpn before auto-renewal on 11/7/2019...

my subscription number is 3A9BJZ-V73Y92-5SU8NS

TQ.


Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #185 on: November 04, 2019, 08:47:49 PM »
Hello, I want to cancel all of my avast software 60days free trial subscription which includes avast premiun security, cleanup and securelink vpn before auto-renewal on 11/7/2019...

my subscription number is 3A9BJZ-V73Y92-5SU8NS

TQ.

Hi,

your subscription for all three products (Premium Security, Cleanup, VPN) has already been cancelled on November 3.

Thank you and have a nice day.

Offline fanzilong

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #186 on: November 20, 2019, 02:47:32 PM »
Hello,

Could you please cancel my Avast Clean Up Premium trial (licence: W68FT6-4G2YB2-5WU876)?

Thank you


Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #187 on: November 21, 2019, 09:32:01 AM »
Hello,

Could you please cancel my Avast Clean Up Premium trial (licence: W68FT6-4G2YB2-5WU876)?

Thank you

Hi,

I just cancelled your subscription.

The trial period is still valid until November 24 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline sgtdeboer

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #188 on: November 30, 2019, 02:39:28 PM »
Hello, please can you cancel my free trial for avast cleanup ? Licence ID : 38URVT-2QJ5V2-5ZU8FE
Please confirm...

Offline Nikola54

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #189 on: December 01, 2019, 02:45:50 PM »
I thought I am being scammed, but it seems I`ve been wrong. Congratulations for the good support. Can I also ask you to cancel all my subscriptions, since Avast says I don't have any. Thank you.

Antivirus FW6YLV-BECVY2-4NU7JN
« Last Edit: December 01, 2019, 09:50:40 PM by Nikola54 »

Offline bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #190 on: December 01, 2019, 03:33:15 PM »
@Stellarman,
Isn't there an easy way for the user to do this cancellation on their own?
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Offline markharrison1713

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #191 on: December 01, 2019, 05:18:37 PM »
Hi,

i want to cancel the renewal of my licence please.
there is no buttons or whatever to do it.

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Offline Asyn

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #192 on: December 02, 2019, 09:19:10 AM »
@Stellarman,
Isn't there an easy way for the user to do this cancellation on their own?
I second that, it shouldn't be so hard to cancel a (trial) subscription. Cheers
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Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #193 on: December 02, 2019, 11:14:19 AM »
Hello, please can you cancel my free trial for avast cleanup ? Licence ID : 38URVT-2QJ5V2-5ZU8FE
Please confirm...

Hi,

your subscription has already been cancelled on November 28.

The trial period is still valid until December 6 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #194 on: December 02, 2019, 11:17:21 AM »
I thought I am being scammed, but it seems I`ve been wrong. Congratulations for the good support. Can I also ask you to cancel all my subscriptions, since Avast says I don't have any. Thank you.

Antivirus FW6YLV-BECVY2-4NU7JN

Hi,

according to the license you have provided all I can see is "Avast Free Antivirus" associated with it.
There are not any other products so if you have them installed they most likely use a different license from this one.

Could you please check that and get back with the additional licenses you would like to cancel?

Thank you.