Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 9503 times)

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Offline Jérémy148

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #15 on: May 29, 2018, 03:29:44 PM »
Hi

Same like the others, can't cancel the free trial.

Id : S3LYVD-XNYLVJ-45U78J

Thanks.


Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #16 on: May 30, 2018, 11:17:50 AM »
Hi

Same like the others, can't cancel the free trial.

Id : S3LYVD-XNYLVJ-45U78J

Thanks.

Hello,

your subscription has already been cancelled on 28th May. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 29th June so you can enjoy our product until then.

Thank you and have a nice day.

Offline Jérémy148

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #17 on: May 31, 2018, 11:30:14 AM »
Thank you  :D

Offline zhuds1222

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #18 on: June 01, 2018, 04:47:18 AM »
Hi

Same problem here, cant cancel the auto renewal before the last day of free trial.

Hopefully you could resolve it for me.

Thanks.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #19 on: June 01, 2018, 10:01:11 AM »
Hi

Same problem here, cant cancel the auto renewal before the last day of free trial.

Hopefully you could resolve it for me.

Thanks.

Hi,

in order to be able to help you I would need to know the email address you have used to get the free trial or at activation key from the product so I can find you in the database.
The email you have registered here on the forum does not exist in the license database.

Feel free to send me either the email or the activation key through the PM.

Thanks.

Offline zhuds1222

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #20 on: June 01, 2018, 09:58:37 PM »
Hi

Same problem here, cant cancel the auto renewal before the last day of free trial.

Hopefully you could resolve it for me.

Thanks.

Hi,

in order to be able to help you I would need to know the email address you have used to get the free trial or at activation key from the product so I can find you in the database.
The email you have registered here on the forum does not exist in the license database.

Feel free to send me either the email or the activation key through the PM.

Thanks.


I have PMed my email address for the trail to you, please check. thanks
 

Offline Gerard57

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #21 on: June 02, 2018, 12:40:55 PM »
Same here.
Please cancel my "subscription" for Avast Cleanup Premium "Free Trial".
The cancelation program indicated in the digital river e-mail does not work!
The "order number" is: 13801239838
« Last Edit: June 03, 2018, 10:04:07 AM by Gerard57 »

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #22 on: June 04, 2018, 09:32:11 AM »
Same here.
Please cancel my "subscription" for Avast Cleanup Premium "Free Trial".
The cancelation program indicated in the digital river e-mail does not work!
The "order number" is: 13801239838

Hello,

your subscription has just been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 18th July so you can enjoy our product until then.

Thank you and have a nice day.

Offline ZeroAnima

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #23 on: June 06, 2018, 12:34:33 PM »
i have the same problem as well please remove my auto renewal subscription pls :(

Offline pinnelly

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #24 on: June 11, 2018, 05:42:16 PM »
Hi

Please can you cancel my free subscription as well please Order ID  38424078562. The button has disappeared for me to do so and do not want to renew it. Many thanks.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #25 on: June 12, 2018, 09:17:42 AM »
Hi

Please can you cancel my free subscription as well please Order ID  38424078562. The button has disappeared for me to do so and do not want to renew it. Many thanks.

Hello,

your subscription has been cancelled yesterday. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 26th June so you can enjoy our product until then.

Thank you and have a nice day.
« Last Edit: June 12, 2018, 10:38:22 AM by Stellarman »

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #26 on: June 12, 2018, 10:39:18 AM »
i have the same problem as well please remove my auto renewal subscription pls :(

Hello,

your subscription has been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 6th August so you can enjoy our product until then.

Thank you and have a nice day.

Offline mhepburn

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #27 on: June 13, 2018, 12:02:30 AM »
Please cancel my "free" cleanup also !  License number   HLEQPH-ZKSCV2-5XU66N  Thank you, Mundy

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #28 on: June 13, 2018, 08:25:06 AM »
Please cancel my "free" cleanup also !  License number   HLEQPH-ZKSCV2-5XU66N  Thank you, Mundy

Hello,

your subscription has already been cancelled yesterday. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 4th July so you can enjoy our product until then.

Thank you and have a nice day.

Offline Robert652

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #29 on: June 20, 2018, 08:57:18 PM »
I'd like to verifiy that Cleanup is canceled.

Robert Sendler...don't know order number.