Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 44234 times)

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Offline kavindufernando757

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #45 on: July 27, 2018, 05:57:35 PM »
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu

Offline bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #46 on: July 27, 2018, 10:46:26 PM »
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
If you want it cancelled, send your request to Avast Support: https://support.avast.com/contact
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Simmons94

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #47 on: July 28, 2018, 02:38:18 AM »
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
If you want it cancelled, send your request to Avast Support: https://support.avast.com/contact

How am I supposed to send a request if I still haven't received an email containing my Order ID? Clearly if the issue was simple enough to resolve by contacting support, there wouldn't be dozens of people posting here asking to have their subscription cancelled.

I'd be more than happy to contact support, or even cancel my subscription on my own, but if Avast is unwilling to even provide me with basic details pertaining to my order, then I have no other option than to post on here.

I posted in this topic a few days ago and still have not gotten a reply from anyone on the Avast team, even though they seemed quick to reply to cancel requests similar to mine in the days and weeks prior to my post.

Offline Pawaris

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #48 on: July 30, 2018, 01:27:27 PM »
Hi
I want to cancel auto-renewal Avast cleanup premium free trial .
I try to cancel it but cant find the button anymore.
3P5RCK-8AJD32-4DU7DN


Offline nicolas_du_24

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #49 on: July 31, 2018, 04:42:10 PM »
Hello I have the same problem. Avast needs to regulate it..
My mail is nicolas_du_24@hotmail.fr please cancel I don't have any order's number send on my mail so i can't contact the support.
Thank you.
« Last Edit: July 31, 2018, 04:44:23 PM by nicolas_du_24 »

Offline Daniel1367

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #50 on: July 31, 2018, 11:14:21 PM »
Hello, I subscribed to the free trial of avast cleanup premium and can't find a way to cancel auto-renewal. I also can't find my order ID and when I go through the process of retrieving it, the site says that my information is invalid. I have 6 days left to go on the trail and I would very much apperceatie if this matte was resolved. Thank you.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #51 on: August 02, 2018, 10:06:53 AM »
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
If you want it cancelled, send your request to Avast Support: https://support.avast.com/contact

How am I supposed to send a request if I still haven't received an email containing my Order ID? Clearly if the issue was simple enough to resolve by contacting support, there wouldn't be dozens of people posting here asking to have their subscription cancelled.

I'd be more than happy to contact support, or even cancel my subscription on my own, but if Avast is unwilling to even provide me with basic details pertaining to my order, then I have no other option than to post on here.

I posted in this topic a few days ago and still have not gotten a reply from anyone on the Avast team, even though they seemed quick to reply to cancel requests similar to mine in the days and weeks prior to my post.

Hi,

I just cancelled your subscription.

The trial period is still valid until September 24th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #52 on: August 02, 2018, 10:08:09 AM »
Hi
I want to cancel auto-renewal Avast cleanup premium free trial .
I try to cancel it but cant find the button anymore.
3P5RCK-8AJD32-4DU7DN

Hi,

I just cancelled your subscription.

The trial period is still valid until August 29th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #53 on: August 02, 2018, 10:09:13 AM »
Hello I have the same problem. Avast needs to regulate it..
My mail is nicolas_du_24@hotmail.fr please cancel I don't have any order's number send on my mail so i can't contact the support.
Thank you.

Hi,

your subscription has already been cancelled on July 30th.

The trial period is still valid until September 24th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #54 on: August 02, 2018, 10:11:09 AM »
Hello, I subscribed to the free trial of avast cleanup premium and can't find a way to cancel auto-renewal. I also can't find my order ID and when I go through the process of retrieving it, the site says that my information is invalid. I have 6 days left to go on the trail and I would very much apperceatie if this matte was resolved. Thank you.

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.

Offline Doire1

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #55 on: August 06, 2018, 11:08:39 PM »
I have just spent hours and been directed down so many cul de sacs to try to cancel the auto renewal for the 60 day trial.
To say I'm not happy with having to spend my evening doing this is an understatement.
Would you PLEASE cancel order id: 21609203108.
I would like an email confirming that this has been done. As a result of this experience I will be highly unlikely to purchase another product from Avast.
Thank You. >:(

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #56 on: August 09, 2018, 10:24:24 AM »
I have just spent hours and been directed down so many cul de sacs to try to cancel the auto renewal for the 60 day trial.
To say I'm not happy with having to spend my evening doing this is an understatement.
Would you PLEASE cancel order id: 21609203108.
I would like an email confirming that this has been done. As a result of this experience I will be highly unlikely to purchase another product from Avast.
Thank You. >:(

Hi,

your subscription has already been cancelled on August 7th.

The trial period is still valid until September 30th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Doire1

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #57 on: August 11, 2018, 09:42:38 PM »
Thank You for your reply to my admittedly vexed and frustrated post.
My subscription has indeed been cancelled, because I found the phone number for Digital River and called them directly to cancel it.
Now I'll say to you what I said to them, Why would it be any more difficult to put a "cancel auto renew" button on the page than it is to put a "renew subscription" button on the page.
I think the answer is obvious to everyone.
Frankly I'm a bit surprised that a reputable company like Avast is allowing this sort of "sharp practice" to occur on their platform.
That's not just my opinion, how many other vexed and frustrated people have posted about this.
We just will not trust you again. How can this possibly be considered good business by you.
Thank you and have a nice day.

Offline Basil7

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #58 on: August 16, 2018, 01:41:13 AM »
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.

Hi,

I can see your subscription has already been cancelled on 23rd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 24th June so you can still enjoy our product until then.

Thank you and have a nice day!

Guess what, it wasn't cancelled, and i've been billed 40 quid to my palpal account, not impressed. what do i need to do to get this refunded?

Offline bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #59 on: August 16, 2018, 03:36:51 PM »
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.

Hi,

I can see your subscription has already been cancelled on 23rd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 24th June so you can still enjoy our product until then.

Thank you and have a nice day!

Guess what, it wasn't cancelled, and i've been billed 40 quid to my palpal account, not impressed. what do i need to do to get this refunded?
Reported.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq