Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 24812 times)

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Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #105 on: February 11, 2019, 10:29:34 AM »
I have the same problem
I would like to cancel my subscription as well.
 please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

faouaz@outlook.de

Hi,

your subscription has already been cancelled on January 14th.

The trial period is still valid until March 10th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #106 on: February 11, 2019, 10:31:07 AM »
Hello, please cancel my auto renewal  for the avast cleanup free trial. Order ID:28270722408

And let me know when it`s done!

Thank You and have a good day!

It's me again,
today i received an email of successful "subscription renewal" for 1 year at cost of 49.99€.

Yesterday(before the expire date) i sent you the above mail and i tried to contact avast support in different ways like site phone and the phone number indicated in the mail link avast.com/find-order but the number doesn't exist.

I ask a refound for the amount since i asked the cancellation before the expire date.
Old order ID:28270722408
New order ID:57814159600

Thank You and have a good day!

Hi,

I am sorry but I am not able to process the refund request, you need to send it to our customer care https://support.avast.com/en-us/contact/sales_refund?c=true

Thank you.

Offline NatKid

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #107 on: February 11, 2019, 11:12:12 PM »
Hi, please cancel my auto renewal for Avast cleanup free trial.

« Last Edit: February 12, 2019, 04:56:16 AM by NatKid »

Online bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #108 on: February 11, 2019, 11:18:43 PM »
Hi, please cancel my auto renewal for Avast cleanup free trial. My license: ZPU5VJ-GJ3LYJ-46L8CN
Contact Support https://support.avast.com/contact
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.4.2374, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #109 on: February 12, 2019, 09:04:15 AM »
Hi, please cancel my auto renewal for Avast cleanup free trial.

Hi,

your subscription has already been cancelled yesterday.

The trial period is still valid until April 11th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline ohphotom

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #110 on: February 12, 2019, 03:49:45 PM »
After finally giving in and trying CCleaner Trial, with my ohphotom@gmaill.com account on a Windows 7 desktop PC, I had issues. My entire Office Suite stopped working (had to reinstall all of it) was unable to view PDF with Acrobat (and still am, I now have to use Foxit) and so forth. So I don't want it. Issues continued even after deleting. So I most certainly do NOT want to continue with it. As part of the deal, I had to sign up for the program after the trial, which of course I no longer want either. Please help me to cancel all of this!

Online bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #111 on: February 12, 2019, 04:06:44 PM »
Hello I have the same problem. Avast needs to regulate it..
My mail is xxxxxxx@hotmail.fr please cancel I don't have any order's number send on my mail so i can't contact the support.
Thank you.
You certainly did have a choice and could have opted for the free version.
If you want to cancel your subscription follow this:
Contact Support https://support.avast.com/contact
« Last Edit: February 12, 2019, 07:25:49 PM by bob3160 »
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.4.2374, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline alanb

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #112 on: February 12, 2019, 05:36:42 PM »

@ohphotom, please edit your reply #110 and remove your private email address - this is a public forum and you are in danger of getting spammed!
Still ageing after all these years...

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #113 on: February 13, 2019, 09:12:17 AM »
After finally giving in and trying CCleaner Trial, with my ohphotom@gmaill.com account on a Windows 7 desktop PC, I had issues. My entire Office Suite stopped working (had to reinstall all of it) was unable to view PDF with Acrobat (and still am, I now have to use Foxit) and so forth. So I don't want it. Issues continued even after deleting. So I most certainly do NOT want to continue with it. As part of the deal, I had to sign up for the program after the trial, which of course I no longer want either. Please help me to cancel all of this!

Hi,

I was able to find out your record and cancel your subscription.

Regards.

Offline Łukasz102

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #114 on: February 14, 2019, 11:43:42 AM »
Hi, please cancel my auto renewal for Avast cleanup free trial.

Offline NR5

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #115 on: February 23, 2019, 03:42:20 AM »
Please cancel the renewal of the premium service on my account asap. I do not want to be charged for this.

Offline angelasuzannehightower1307

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #116 on: February 23, 2019, 08:56:15 PM »
 I have been trying to cancel my free Avast cleanup premium but it will not allow me to cancel. I have used Avast for numerous years without issues until now. How do I cancel this.

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #117 on: February 23, 2019, 09:09:03 PM »
I have been trying to cancel my free Avast cleanup premium but it will not allow me to cancel. I have used Avast for numerous years without issues until now. How do I cancel this.
Orders/Renewals/Refunds - FAQs > https://support.avast.com/en-ww/article/24/#artTitle
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.4.2374, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #118 on: February 25, 2019, 10:32:20 AM »
I have been trying to cancel my free Avast cleanup premium but it will not allow me to cancel. I have used Avast for numerous years without issues until now. How do I cancel this.

Hi,

your subscription has already been cancelled on February 23.

The trial period is still valid until March 1 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #119 on: February 25, 2019, 10:33:38 AM »
Please cancel the renewal of the premium service on my account asap. I do not want to be charged for this.

Hi,

I am sorry but I am not able to find our email address in our system.
Could you please provide me with activation code you have in your Cleanup product so I can track down your record?

Thank you.