Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 69529 times)

0 Members and 1 Guest are viewing this topic.

Offline Martin942

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #225 on: February 17, 2020, 11:14:18 PM »
Hi,

I have the same problem as many others. I can't cancel my Avast Cleanup premium subscription, I haven't recieved any verification email so I can't my oreder ID. Could you please help me with unsubscription? My licence key is VZVGXA-JSJMG2-4XC9CW.

Offline Stellarman

  • Avast team
  • Poster
  • *
  • Posts: 557
  • Product Manager
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #226 on: February 18, 2020, 09:04:20 AM »
Hi,

I have the same problem as many others. I can't cancel my Avast Cleanup premium subscription, I haven't recieved any verification email so I can't my oreder ID. Could you please help me with unsubscription? My licence key is VZVGXA-JSJMG2-4XC9CW.

Hi,

I just cancelled your subscription.

The trial period is still valid until April 1 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Marcus173

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #227 on: March 03, 2020, 08:10:52 AM »
Hello, please cancel my auto renewal for the free trial.  There is no button to cancel the trial.
Order ID:
44101534408

My renewal date is March 07, 2020.
Please let me know if my trial can be canceled.

Thank You and have a good day!
« Last Edit: March 03, 2020, 08:14:51 AM by Marcus173 »

Offline Stellarman

  • Avast team
  • Poster
  • *
  • Posts: 557
  • Product Manager
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #228 on: March 03, 2020, 09:31:36 AM »
Hello, please cancel my auto renewal for the free trial.  There is no button to cancel the trial.
Order ID:
44101534408

My renewal date is March 07, 2020.
Please let me know if my trial can be canceled.

Thank You and have a good day!

Hi,

I found out that your subscription has already been cancelled earlier today.
It seems like you already asked for it somewhere else.

Thank you and have a nice day.

Offline fivik

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #229 on: March 08, 2020, 12:00:06 PM »
Hi,

I have the same problem as many above. I can't cancel my Avast Cleanup premium subscription, I haven't recieved any verification email so I can't my ordered ID. Could you please help me with unsubscription?  My licence key is RWU6XP-JPG992-4PU9YW.

The problem also is that I spent hours trying to find a solution online in time as there was no button to cancel it in my licence tab and did not find it so I was charged. I hope to still unsubscibe and ask for a refund, but as others I don't have any ID. Could you help me with that too?

Thank you!

Offline Ellys

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #230 on: March 08, 2020, 03:53:04 PM »
To who it may concern,

I was offered to try the Avast Cleanup free trial again after not finding much of a difference the first time. While it did say it cleaned up my PC again on this trial I still don't find a significant difference so was attempting to unsubscribe. As seems to be the case from other posts I was not sent an Avast Order Id email so I can not send an email asking for removal of the service, and attempting to do so through the website using the License code gives back an error message.

I would like to cancel the subscription as it expires this month (March 17th, 2020) before I am charged for a service I would no longer like.

License ID: MTZGL6-KGZ8GJ-4JC7YJ

If you could, could you please Unsubscribe me from this service. Thank you.

Offline r@vast

  • Avast team
  • Poster
  • *
  • Posts: 451
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #231 on: March 09, 2020, 09:38:37 AM »
Hi,

I have the same problem as many above. I can't cancel my Avast Cleanup premium subscription, I haven't recieved any verification email so I can't my ordered ID. Could you please help me with unsubscription?  My licence key is RWU6XP-JPG992-4PU9YW.

The problem also is that I spent hours trying to find a solution online in time as there was no button to cancel it in my licence tab and did not find it so I was charged. I hope to still unsubscibe and ask for a refund, but as others I don't have any ID. Could you help me with that too?

Thank you!

Hi, it seems that you had a typo in your email address. Please reply to the PM I sent you.

Offline r@vast

  • Avast team
  • Poster
  • *
  • Posts: 451
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #232 on: March 09, 2020, 09:52:44 AM »
To who it may concern,

I was offered to try the Avast Cleanup free trial again after not finding much of a difference the first time. While it did say it cleaned up my PC again on this trial I still don't find a significant difference so was attempting to unsubscribe. As seems to be the case from other posts I was not sent an Avast Order Id email so I can not send an email asking for removal of the service, and attempting to do so through the website using the License code gives back an error message.

I would like to cancel the subscription as it expires this month (March 17th, 2020) before I am charged for a service I would no longer like.

License ID: MTZGL6-KGZ8GJ-4JC7YJ

If you could, could you please Unsubscribe me from this service. Thank you.

Hi,

Your subscription has been cancelled.

Offline hsy20000118

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #233 on: March 09, 2020, 08:06:59 PM »
Done. never mind
« Last Edit: March 09, 2020, 09:23:44 PM by hsy20000118 »

Offline Marcia68

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #234 on: March 10, 2020, 03:01:29 AM »
Hello,
Can you cancel my free trial? I don't wish to continue the service. License ID is: V8L8M2-XDVH82-4RU9JE.

Offline Stellarman

  • Avast team
  • Poster
  • *
  • Posts: 557
  • Product Manager
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #235 on: March 10, 2020, 09:52:56 AM »
Hello,
Can you cancel my free trial? I don't wish to continue the service. License ID is: V8L8M2-XDVH82-4RU9JE.

Hi,

I can see that your subscription has been already converted to paid license, which means you have been charged for money.
I assume that you didn't want the paid license but I am not able to cancel it for you.

Please contact our Support and ask for a refund in case you would like to cancel your paid subscription and get back your money: https://support.avast.com/en-us/contact/sales_refund.

Thank you.

Offline schuffe

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #236 on: March 15, 2020, 03:26:37 PM »
Hi,
i have the same problem as the people above.
Please cancel my subscription for the license:
79Z3C4-VJK962-4S49PA
Thank You!


Offline Stellarman

  • Avast team
  • Poster
  • *
  • Posts: 557
  • Product Manager
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #237 on: March 16, 2020, 09:36:50 AM »
Hi,
i have the same problem as the people above.
Please cancel my subscription for the license:
79Z3C4-VJK962-4S49PA
Thank You!

Hi,

you have been converted to paid subscription already, please fill in the refund request here to get you subscription cancelled and get your money back:
https://support.avast.com/en-us/contact/sales_refund.

Thank you.

Offline Rosa42

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #238 on: March 19, 2020, 11:40:42 PM »
Boa noite quero cancelar a assinatura que ja foi descontada no meu cartão de credito.(Avast Cleanup Premium) não é o serviço que eu queia.
email xxxxxx@gmail.com
« Last Edit: March 20, 2020, 07:25:43 AM by r@vast »

Offline r@vast

  • Avast team
  • Poster
  • *
  • Posts: 451
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #239 on: March 20, 2020, 07:39:37 AM »
Boa noite quero cancelar a assinatura que ja foi descontada no meu cartão de credito.(Avast Cleanup Premium) não é o serviço que eu queia.
email xxxxxx@gmail.com

```````````````````````````````````````````````````````
Hello, You do not have an Avast Cleanup subscription registered (with the email you provided).
You do have Avast AntiTrack Premium.
Please contact us at https://support.avast.com/pt-br/contact/

```
Olá, você não possui uma assinatura Avast Cleanup registrada (com o e-mail que você forneceu).
Você possui o Avast AntiTrack Premium.
Entre em contato conosco em https://support.avast.com/pt-br/contact/
`````````````````````````````````````````````````````````