Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 79451 times)

0 Members and 2 Guests are viewing this topic.

Offline bituman21

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #270 on: August 09, 2020, 12:12:30 PM »
Dear Support. I've order the avast premium security free trial on 2020.july.03. I've just got only a mail with a wellcome message from your mail system. I have not got order ID details :( I tried to cancel my order on the support page , but without  id details i can't do it.

Please help me, and cancel my subscribe. I have not charged yet, the date of the next charge: 2020.august 28.

My account email: ************** , licence code: *****************
Thans for your cooperation
Regards: Kornel Horvath

« Last Edit: August 10, 2020, 11:58:58 AM by r@vast »

Offline bob3160

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 44512
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #271 on: August 09, 2020, 01:49:19 PM »
Dear Support. I've order the avast premium security free trial on 2020.july.03. I've just got only a mail with a wellcome message from your mail system. I have not got order ID details :( I tried to cancel my order on the support page , but without  id details i can't do it.

Please help me, and cancel my subscribe. I have not charged yet, the date of the next charge: 2020.august 28.

My account email: *********** , licence code: ************
Thans for your cooperation
Regards: Kornel Horvath
Not a good idea to post your email address on a public forum unless you like spam.
« Last Edit: August 10, 2020, 11:59:24 AM by r@vast »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline r@vast

  • Avast team
  • Advanced Poster
  • *
  • Posts: 870
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #272 on: August 10, 2020, 12:01:04 PM »
Dear Support. I've order the avast premium security free trial on 2020.july.03. I've just got only a mail with a wellcome message from your mail system. I have not got order ID details :( I tried to cancel my order on the support page , but without  id details i can't do it.

Please help me, and cancel my subscribe. I have not charged yet, the date of the next charge: 2020.august 28.

My account email: ************** , licence code: *****************
Thans for your cooperation
Regards: Kornel Horvath


Hi,

Your auto-renewal subscription has been cancelled.

Offline ginni.s

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #273 on: August 12, 2020, 05:32:28 PM »
I have a trial subscription for Avast Cleanup that is due to start charging on 8 September 2020, (see attached file), subscription number,  ****************.

Please CANCEL THIS SUBSCRIPTION and confirm that this subscription will not be charged at the end of the trial period.

Thank you.
« Last Edit: August 13, 2020, 09:33:04 AM by r@vast »

Offline r@vast

  • Avast team
  • Advanced Poster
  • *
  • Posts: 870
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #274 on: August 13, 2020, 09:35:41 AM »
I have a trial subscription for Avast Cleanup that is due to start charging on 8 September 2020, (see attached file), subscription number,  ****************.

Please CANCEL THIS SUBSCRIPTION and confirm that this subscription will not be charged at the end of the trial period.

Thank you.

Hi,

The subscription was cancelled yesterday.

Offline maziz.l10n

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #275 on: August 24, 2020, 07:18:45 PM »
Hello,

I need to cancel my auto renewal for the free trial.
I didn't receive any Order confirmation number, i searched spam box, and all my E-mail in case i used another one,
Also I did link all my E-mails to Avast account, but there is no any subscription appeared in my account to cancel it.
My subscription number is (****************)

Please advise.

« Last Edit: August 25, 2020, 05:10:25 PM by r@vast »

Offline r@vast

  • Avast team
  • Advanced Poster
  • *
  • Posts: 870
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #276 on: August 25, 2020, 05:10:56 PM »
Hello,

I need to cancel my auto renewal for the free trial.
I didn't receive any Order confirmation number, i searched spam box, and all my E-mail in case i used another one,
Also I did link all my E-mails to Avast account, but there is no any subscription appeared in my account to cancel it.
My subscription number is (****************)

Please advise.

Hi,

This has already been cancelled.

Offline c:

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free tria
« Reply #277 on: October 27, 2020, 10:30:39 PM »
I have cancelled the renewual, but it said that its a 60 day free trial, I cancel the renewal and it says Ill be charged in 61 days still!

Offline r@vast

  • Avast team
  • Advanced Poster
  • *
  • Posts: 870
Re: Unable to cancel Avast Cleanup Premium free tria
« Reply #278 on: October 29, 2020, 12:00:02 PM »
I have cancelled the renewual, but it said that its a 60 day free trial, I cancel the renewal and it says Ill be charged in 61 days still!

Hi,

Since you already cancelled the auto-renewal subscription, you will not be charged. You can continue to use the free trial if you wish since the license will be valid for the 60 day period.

Offline matthieu.chaland

  • Newbie
  • *
  • Posts: 1
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #279 on: November 09, 2020, 12:26:48 PM »
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My licenses numbers are ************ and *************** and the e-mail associated with it maxxxxxxxxxxxxd@orange.fr.
« Last Edit: November 09, 2020, 01:25:30 PM by r@vast »

Offline r@vast

  • Avast team
  • Advanced Poster
  • *
  • Posts: 870
Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #280 on: November 09, 2020, 01:25:58 PM »
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My licenses numbers are ************ and *************** and the e-mail associated with it maxxxxxxxxxxxxd@orange.fr.

Hi,

It has been cancelled.