Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 101592 times)

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Offline r@vast

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #285 on: December 14, 2020, 09:32:50 AM »
Hi, yes, it says "No subscriptions here, yet.".
I have the free trial and wanted to cancel before it is paying, I didn't like the Cleanup Premium

Hi,

You received that message because you subscribed using a different email address.
The subscription was registered under maria**.le*******@gmail.com
The subscription was cancelled.

Offline r@vast

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #286 on: December 14, 2020, 09:56:38 AM »
Hi, I'm stuck with cancel my sub of Cleanup Premium.
I tried to cancel it via my account management, but I can't find my Cleanup sub here to deal with it. Furthermore, no confirmation email about the Cleanup had been sent to me either.

Today Avast tried to charge me 50$ for this, lucky I don't leave enough money in my card. But I'm not pleased about this anyway.

Here is my sub ID and I would like to cancel it. Thanks.

**************** (have to manually type this from the app)

Hi,

According to our system, you have signed up to several free 60-day trials and in each case, we sent you subscription details. The same for the Cleanup trial subscription. It would seem that for the Cleanup trial subscription, you provided an invalid email address [q*****et****@gmil.com]. Nevertheless, the Cleanup subscription has been cancelled.

Offline quocviet0908

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #287 on: December 14, 2020, 05:22:53 PM »
Hi, I'm stuck with cancel my sub of Cleanup Premium.
I tried to cancel it via my account management, but I can't find my Cleanup sub here to deal with it. Furthermore, no confirmation email about the Cleanup had been sent to me either.

Today Avast tried to charge me 50$ for this, lucky I don't leave enough money in my card. But I'm not pleased about this anyway.

Here is my sub ID and I would like to cancel it. Thanks.

**************** (have to manually type this from the app)

Hi,

According to our system, you have signed up to several free 60-day trials and in each case, we sent you subscription details. The same for the Cleanup trial subscription. It would seem that for the Cleanup trial subscription, you provided an invalid email address [q*****et****@gmil.com]. Nevertheless, the Cleanup subscription has been cancelled.

I appreciate your help. So it was my mistake all along.
Thanks again for your great help. ^^

Offline rammy1991

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #288 on: December 16, 2020, 04:48:36 PM »
Hi, i'd like to unsubscribe from my free avast premium cleanup trial please. I never received a confirmation email so I don't have an order number for it, can you help please? Thanks
« Last Edit: December 16, 2020, 04:55:46 PM by rammy1991 »

Offline r@vast

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #289 on: December 16, 2020, 05:05:53 PM »
Hi, i'd like to unsubscribe from my free avast premium cleanup trial please. I never received a confirmation email so I don't have an order number for it, can you help please? Thanks

Hi,

The details were sent to *uke1*@hotmail.co.uk (different email address than the one used for your other subscriptions)

Offline rammy1991

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #290 on: December 16, 2020, 07:17:23 PM »
Thanks, didn't think to look their

Offline Lanark

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #291 on: December 23, 2020, 08:34:05 AM »
 :-X hi! I'm new here! I just received an email from Avast which says that this is my last day of free trial (which is not strangely!) and If I want to purchase the clean up service I'll have a discount. I tried to remove my free trial but can't! How can I solve this? Or is it a scam email? Could anybody from Avast check please? I just don't know what to do!

Offline r@vast

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #292 on: December 23, 2020, 11:12:25 AM »
:-X hi! I'm new here! I just received an email from Avast which says that this is my last day of free trial (which is not strangely!) and If I want to purchase the clean up service I'll have a discount. I tried to remove my free trial but can't! How can I solve this? Or is it a scam email? Could anybody from Avast check please? I just don't know what to do!

Hi,

I replied to your other post.

Offline slok.aks205

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #293 on: December 27, 2020, 11:06:59 AM »
I want to cancel my trial license : ********************
There is no option for cancelling or unsubscribe.
« Last Edit: December 28, 2020, 11:57:22 AM by r@vast »

Offline r@vast

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #294 on: December 28, 2020, 12:07:30 PM »
I want to cancel my trial license : ********************
There is no option for cancelling or unsubscribe.

Hi,

This activation code is for Avast Premium Security, not Cleanup.
Furthermore, you did not create an Avast Account (my.avast.com) for this subscription.
You also used a different email address for this subscription g**h@gmail.com
You need to create and log into your Avast Account using g**h@gmail.com and the option to unsubscribe/cancel will be there.

Offline Ptič

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #295 on: February 07, 2021, 10:30:38 AM »
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Please cancel my avast cleanup premium free trial, before trial time end.
Thanks

Offline bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #296 on: February 07, 2021, 01:30:48 PM »
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Please cancel my avast cleanup premium free trial, before trial time end.
Thanks

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Canceling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of the trial with a link to cancel it.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline r@vast

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #297 on: February 08, 2021, 01:42:19 PM »
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Please cancel my avast cleanup premium free trial, before trial time end.
Thanks

Hi,

You do not seem to have a subscription under the email address as used on this forum.
Please follow the steps as mention by bob3160 https://forum.avast.com/index.php?topic=218211.msg1583395#msg1583395

Offline Lispy

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #298 on: March 04, 2021, 03:08:37 PM »
I am unable to cancel the 60 day free trial and do not want to be charged when the trial ends is there anyway you could cancel it for me it would be greatly appreciated, thank you for your time.

Offline bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #299 on: March 04, 2021, 03:40:24 PM »
I am unable to cancel the 60 day free trial and do not want to be charged when the trial ends is there anyway you could cancel it for me it would be greatly appreciated, thank you for your time.
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Canceling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of the trial with a link to cancel it.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq