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important files got deleted
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Topic: important files got deleted (Read 2291 times)
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REDACTED
Guest
important files got deleted
«
on:
April 14, 2018, 11:19:05 PM »
hello support team,
hope you are fine. my avast clean up deleted a huge amount of important files?
how will i get them back?
Greetings
Marcel
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Asyn
Avast Überevangelist
Certainly Bot
Posts: 76037
Re: important files got deleted
«
Reply #1 on:
April 15, 2018, 10:56:34 AM »
->
https://support.avast.com/en-ww/article/211/#idt_0350
(Rescue Center)
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
REDACTED
Guest
Re: important files got deleted
«
Reply #2 on:
April 15, 2018, 11:29:46 AM »
Hello Asyn thanks for your fast answer
i already did that, but my junk files are still untraceable, does it take some time until i get them back or what do i have to do?
thanks for your understanding
Marcel
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Asyn
Avast Überevangelist
Certainly Bot
Posts: 76037
Re: important files got deleted
«
Reply #3 on:
April 15, 2018, 11:32:23 AM »
Which version of Cleanup Premium..?
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
REDACTED
Guest
Re: important files got deleted
«
Reply #4 on:
April 15, 2018, 03:06:46 PM »
i bought it yesterday so it will be the newest one
the version is 17.3 (build 4228)
Logged
Asyn
Avast Überevangelist
Certainly Bot
Posts: 76037
Re: important files got deleted
«
Reply #5 on:
April 16, 2018, 05:02:58 AM »
Wait for one of the devs and/or submit a ticket:
https://support.avast.com/contact
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
REDACTED
Guest
Re: important files got deleted
«
Reply #6 on:
April 16, 2018, 07:58:20 PM »
Thank you!
Logged
Asyn
Avast Überevangelist
Certainly Bot
Posts: 76037
Re: important files got deleted
«
Reply #7 on:
April 17, 2018, 05:45:20 AM »
You're welcome.
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
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important files got deleted