Author Topic: important files got deleted  (Read 815 times)

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Offline marcelnoah99

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important files got deleted
« on: April 14, 2018, 11:19:05 PM »
hello support team,

hope you are fine. my avast clean up deleted a huge amount of important files?
how will i get them back?

Greetings

Marcel

Offline Asyn

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Re: important files got deleted
« Reply #1 on: April 15, 2018, 10:56:34 AM »
Win 8.1 [x64] - Avast Premier 18.7.2350.B#1 - CC 5.46 - MCS - EEK - FF ESR 60.2 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline marcelnoah99

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Re: important files got deleted
« Reply #2 on: April 15, 2018, 11:29:46 AM »
Hello Asyn thanks for your fast answer

i already did that, but my junk files are still untraceable, does it take some time until i get them back or what do i have to do?
thanks for your understanding

Marcel

Offline Asyn

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Re: important files got deleted
« Reply #3 on: April 15, 2018, 11:32:23 AM »
Which version of Cleanup Premium..?
Win 8.1 [x64] - Avast Premier 18.7.2350.B#1 - CC 5.46 - MCS - EEK - FF ESR 60.2 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline marcelnoah99

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Re: important files got deleted
« Reply #4 on: April 15, 2018, 03:06:46 PM »
i bought it yesterday so it will be the newest one

the version is 17.3 (build 4228)

Offline Asyn

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Re: important files got deleted
« Reply #5 on: April 16, 2018, 05:02:58 AM »
Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact
Win 8.1 [x64] - Avast Premier 18.7.2350.B#1 - CC 5.46 - MCS - EEK - FF ESR 60.2 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline marcelnoah99

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Re: important files got deleted
« Reply #6 on: April 16, 2018, 07:58:20 PM »
Thank you!

Offline Asyn

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Re: important files got deleted
« Reply #7 on: April 17, 2018, 05:45:20 AM »
You're welcome.
Win 8.1 [x64] - Avast Premier 18.7.2350.B#1 - CC 5.46 - MCS - EEK - FF ESR 60.2 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523