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Author Topic: Avast subscription help please  (Read 2514 times)

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Avast subscription help please
« on: April 17, 2018, 01:40:08 PM »
Hello all :)
I purchased the Avast Security PRO, in February, for 1 year.
I've only just noticed that it hasn't been applied to my account?
I've got the email from Google Play to say that I bought it, but whatever I do (following Avast's tips) it will not activate.
I've emailed Avast twice but nobody seems interested in getting back to me

Does anybody have any other ideas?

Thanks :-)
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Offline bob3160

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Re: Avast subscription help please
« Reply #1 on: April 17, 2018, 01:45:01 PM »
Quote from: Cath8 on April 17, 2018, 01:40:08 PM
Hello all :)
I purchased the Avast Security PRO, in February, for 1 year.
I've only just noticed that it hasn't been applied to my account?
I've got the email from Google Play to say that I bought it, but whatever I do (following Avast's tips) it will not activate.
I've emailed Avast twice but nobody seems interested in getting back to me

Does anybody have any other ideas?

Thanks :-)
Are you talking about Avast Mobile Security Pro ???

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Re: Avast subscription help please
« Reply #2 on: April 17, 2018, 03:03:04 PM »
Hi. Yes, for mobile  :)
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Offline bob3160

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Re: Avast subscription help please
« Reply #3 on: April 17, 2018, 03:10:59 PM »
Quote from: Cath8 on April 17, 2018, 03:03:04 PM
Hi. Yes, for mobile  :)
I've reported your problem to Avast.
The correct place to post your concerns since they are related to Mobile Security is,
https://forum.avast.com/index.php?board=37.0
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Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Avast subscription help please
« Reply #4 on: April 17, 2018, 03:35:36 PM »
Thank you!
Ok, I'll know for future reference  ;)

Thanks again  :)
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Offline Asyn

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Re: Avast subscription help please
« Reply #5 on: April 18, 2018, 08:53:55 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast subscription help please
« Reply #6 on: April 18, 2018, 12:05:31 PM »
Hi.  Thanks for that. I'm still not getting anywhere with the licence though  :(
I don't really know what else to do tbh.
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Re: Avast subscription help please
« Reply #7 on: April 18, 2018, 03:45:22 PM »
Ok, I've Tweeted, commented on the app, emailed Avast twice, emailed Google, and followed advice on the Avast website, and on this Forum.
I'm afraid to say that nothing I've tried will work, and I've had absolutely no response from anyone at Avast  >:( >:( >:( >:( >:(
I've now opened a dispute with PayPal, so hopefully I might at least get my money back.
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Offline Asyn

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Re: Avast subscription help please
« Reply #8 on: April 19, 2018, 05:11:28 AM »
Quote from: Cath8 on April 18, 2018, 12:05:31 PM
Hi.  Thanks for that. I'm still not getting anywhere with the licence though  :(
I don't really know what else to do tbh.
Start a topic in the moblie section and wait for Tereza.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast subscription help please
« Reply #9 on: April 19, 2018, 09:53:05 AM »
Thank you.
I've finally had a response from Avast, but, even following everything they've suggested, the licence still won't activate  :(
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Offline Asyn

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Re: Avast subscription help please
« Reply #10 on: April 19, 2018, 11:01:13 AM »
Quote from: Cath8 on April 19, 2018, 09:53:05 AM
Thank you.
I've finally had a response from Avast, but, even following everything they've suggested, the licence still won't activate  :(
As you're in contact with support, ask them to reissue the license.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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