Author Topic: Product: Avast Update Helper -- Error 1316.  (Read 11769 times)

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Product: Avast Update Helper -- Error 1316.
« on: April 15, 2018, 05:20:03 PM »
Hi.

I checked my Windows 7 pc logs and there are like every hour this error.

Additional info:
It have some connection to MsiInstaller and plus say in error Error 1316:The specified account already exists.
But seems program update working good.
Please help me please.
Thanks and sorry for bad english.
« Last Edit: April 15, 2018, 05:26:15 PM by azaryankaren11 »

Offline mchain

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Re: Product: Avast Update Helper -- Error 1316.
« Reply #1 on: April 15, 2018, 06:32:52 PM »
Hi.

Welcome.

See:  https://forum.avast.com/index.php?topic=218260.msg1457606#msg1457606

You may get this if you have Avast Secure Browser installed.  Fix is to uninstall ASB for now.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

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Re: Product: Avast Update Helper -- Error 1316.
« Reply #2 on: April 16, 2018, 06:15:39 PM »
Many Thanks.
It helps.

Can you please help with this too. I found in windows logs.
I am not sure it avast problem,  so sorry if am posting here, but this error contains avast in it everytime i see. Sometimes leakes is more than 2.

Error 1530
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

2 user registry handles leaked from \Registry\User\S-1-5-21-2990564552-2265331559-3762847119-1000:
Process 1568 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2990564552-2265331559-3762847119-1000
Process 1924 (\Device\HarddiskVolume2\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe) has opened key \REGISTRY\USER\S-1-5-21-2990564552-2265331559-3762847119-1000\Software\NVIDIA Corporation\Global\ShadowPlay



Offline Michael (alan1998)

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Re: Product: Avast Update Helper -- Error 1316.
« Reply #3 on: April 17, 2018, 03:53:55 AM »
ShadowPlay is a game recorder made by NVIDIA. NVIDIA is a hardware manufacturer (specializes in Graphics Cards).

Cause:
Quote
This event can be caused by apps that do not release their Registry keys before shutting down. This most often occurs when an app runs in the background and does not release its Registry keys when a user signs off, in which case Windows forces the Registry to unload. There is no impact to users, though in rare cases recent configuration changes in the app might not be saved.

Resolution:
Quote
No user action is required - this is an acceptable condition. In Windows 8.1 we changed this to an Information message to help reduce confusion and alarm. This event was a Warning event in prior versions of Windows.

Source >> https://social.technet.microsoft.com/wiki/contents/articles/3134.user-profile-service-event-1530-the-windows-operating-system-detected-that-your-registry-file-is-still-in-use-by-other-applications-or-services.aspx
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Senior Security Analyst; Sys Admin (Linux); Forensics/Incident Response.

Security is a mindset, not an application. Think BEFORE you click.

Offline ChicagoJammer

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Re: Product: Avast Update Helper -- Error 1316.
« Reply #4 on: July 20, 2018, 12:01:32 AM »
  umm I don't think safebrowser has anything to do with it...the update helper seems to be trying to install an account that already exists...repeatedly. for a very long time, looks like. ??!?!?!?!

  what this seems to have done on my desktop is that the registry became corrupted!!! and I was unable to logon as me.....

ouch. aka OMG!

 FORTUNATELY I had a spare logon and was able to
   backup the registry,
 rename the S-1-5####.######<null> and .bak files appropriately,
 reset RefCount and State to 0 (zero),
 reboot and VIOLA! log on.

 moral: have more than one Admin logon, print off the how-to for fixing User Profile problems easily.

note: be CAREFULE when using REGEDIT. ALWAYS ALWAYS ALWAYS do a BACKUP beforehand.

 creating a Restore Point afterwords is not a bad idea.....

Offline mchain

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Re: Product: Avast Update Helper -- Error 1316.
« Reply #5 on: July 20, 2018, 05:44:39 PM »
You don't say you've seen error 1316.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801