[Solved] remote install failed

[vpxavier]

Dear support,
I received the message: access denied after trying to install a managed version of avast on one of my servers...
Here's the content of the log file for this install:

06/23/06 12:17:32:   rinstInstall begin
06/23/06 12:17:32:   Init 50 60 C:\WINDOWS\TEMP\asw15.tmp C:\Program Files\Alwil Software\Management Tools\InstPkgs NULL C:\WINDOWS\TEMP\asw14.tmp 0
06/23/06 12:17:32:   Store
06/23/06 12:17:32:   Domains: BRUSSELS,
06/23/06 12:17:32:   Init BRUSSELS\SNOTES
06/23/06 12:17:32:   SNOTES: GetAccount
06/23/06 12:17:32:   SNOTES: CallBack 201
06/23/06 12:17:32:   StartThread
06/23/06 12:17:32:   Loop
06/23/06 12:17:32:   SpawnThreads
06/23/06 12:17:32:   SNOTES: StartSetup
06/23/06 12:17:32:   SNOTES: CallBack 202
06/23/06 12:17:33:   SNOTES: CallBack 203
06/23/06 12:17:33:   SNOTES: CreateDirectory \\SNOTES\C$\~AVINSTL error 183
06/23/06 12:17:33:   SNOTES: RemoveFolder \\SNOTES\C$\~AVINSTL
06/23/06 12:17:33:   SNOTES: File \\SNOTES\C$\~AVINSTL\aswResp.dat not created
06/23/06 12:17:34:   SNOTES: Copying setif_av_net-22f.vpu
06/23/06 12:17:34:   SNOTES: Copying setup_av_net-22f.vpu
06/23/06 12:17:34:   SNOTES: Copying av_net_agent-91.vpu
06/23/06 12:17:34:   SNOTES: Copying av_net_cmn-2d.vpu
06/23/06 12:17:34:   SNOTES: Copying av_net_dll409-52.vpu
06/23/06 12:17:34:   SNOTES: Copying av_net_dll40c-30.vpu
06/23/06 12:17:34:   SNOTES: Copying av_net_dll413-30.vpu
06/23/06 12:17:34:   SNOTES: Copying av_pro_dll409-149.vpu
06/23/06 12:17:34:   SNOTES: Copying av_pro_dll40c-5a.vpu
06/23/06 12:17:34:   SNOTES: Copying av_pro_dll413-67.vpu
06/23/06 12:17:34:   SNOTES: Copying av_pro_hlp409-258.vpu
06/23/06 12:17:35:   SNOTES: Copying av_pro_hlp40c-136.vpu
06/23/06 12:17:35:   SNOTES: Copying av_pro_hlp413-158.vpu
06/23/06 12:17:35:   SNOTES: Copying av_pro_skins-13.vpu
06/23/06 12:17:35:   SNOTES: Copying av_srv_core-22a.vpu
06/23/06 12:17:35:   SNOTES: Copying av_srv_dll-10c.vpu
06/23/06 12:17:35:   SNOTES: Copying avscan-23f.vpu
06/23/06 12:17:35:   SNOTES: Copying winsys-1.vpu
06/23/06 12:17:35:   SNOTES: Copying winsysgui-1.vpu
06/23/06 12:17:35:   SNOTES: Copying vps-62500.vpu
06/23/06 12:17:36:   SNOTES: Copying vpsm-62506.vpu
06/23/06 12:17:36:   SNOTES: Copying news405-32.vpu
06/23/06 12:17:36:   SNOTES: Copying news409-31.vpu
06/23/06 12:17:36:   SNOTES: Copying part-prg_av_net-22f.vpu
06/23/06 12:17:36:   SNOTES: Copying part-vps-62506.vpu
06/23/06 12:17:36:   SNOTES: Copying part-news-4a.vpu
06/23/06 12:17:36:   SNOTES: Copying part-setup_av_net-22f.vpu
06/23/06 12:17:36:   SNOTES: Copying prod-av_net.vpu
06/23/06 12:17:36:   SNOTES: Copying jollyroger.vpu
06/23/06 12:17:36:   SNOTES: Copying servers.def
06/23/06 12:17:36:   SNOTES: CallBack 204
06/23/06 12:17:37:   SNOTES: CallBack 205
06/23/06 12:18:32:   SNOTES: ReadProgress
06/23/06 12:18:32:   SNOTES: ReadLog
06/23/06 12:18:32:   SNOTES: CopyFile \\SNOTES\C$\~AVINSTL\Setup.log C:\Program Files\Alwil Software\Management Tools\DATA\log\BRUSSELS_SNOTES.log error 2
06/23/06 12:18:32:   SNOTES: CallBack 213
06/23/06 12:18:32:   SNOTES: RemoveProgress
06/23/06 12:18:32:   SNOTES: Folder \\SNOTES\C$\~AVINSTL not removed: 145
06/23/06 12:18:32:   SNOTES: CloseConnection
06/23/06 12:18:32:   TerminateAll
06/23/06 12:18:32:   rinstInstall end 0

Can you help me?
Thanks,
Xavier

[Vlk]

This log looks OK. Are you sure the installation actually failed?

Also, can you post the contents of the file C:\~AVINSTL\Setup.log (from the SNOTES server)?

[vpxavier]

Thanks for your (really) quick answer 
here's the log file
Thanks for your help...

[Vlk]

OK, setup exit code is 536870934 = (hexa) 20000016.

This is "Operating system does not meet minimal requirements".


This almost always means that you're pushing a NetClient package to a server OS.
You need to use a NetServer package instead.


Thanks
Vlk

[vpxavier]

Correct... thanks a lot...