Author Topic: Avast Behavior Shield High Memory Usage  (Read 2957 times)

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Avast Behavior Shield High Memory Usage
« on: March 22, 2018, 12:00:54 PM »
Cytat: wheelchairboy88 w Maj 02, 2017, 07:18:40 pm
The Process that is consuming the memory is aswidsagenta.exe and it consumes 497.4MB on start up of my computer and the most memory I've seen it consume is almost 1GB of memory. Typically when it uses 1GB of memory it will drop back down to about 600MB of memory. Before I had this issue this process typically only used about 100MB of memory and rarely climbed above 300MB of memory. I started having this issues within about 2 weeks of receiving an avast update that I got around March 30th.

Marzec 12, 2018, 09:43:18 pm
im have almost the same problem, repair didnt help
now I will try clean instalation

Marzec 20, 2018, 09:54:28 pm
clean installation doesn't work, proces after 3h yours take more and more Ram memory

Marzec 22.2018 11:51:43 am
update:

PC after 16h work it looks like this: proces avast beh.sh. taking 450mb memory ram and v.mem, pc gets unstable i can't play games, i cant stop proces - don't have permission.....I can only demandme my money, thanks for good product

Offline Asyn

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Re: Avast Behavior Shield High Memory Usage
« Reply #1 on: March 22, 2018, 12:03:02 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Alikhan

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Re: Avast Behavior Shield High Memory Usage
« Reply #2 on: March 22, 2018, 02:04:27 PM »
Could you create a dump file of the Avast Behaviour Shield "aswbIDSAgrent" process when its using that a high amount of RAM.

It doesn't exceed 20mb on my Win 10 setup.
« Last Edit: March 22, 2018, 02:13:54 PM by Alikhan »
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

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Re: Avast Behavior Shield High Memory Usage
« Reply #3 on: March 23, 2018, 12:22:03 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

- av internet security
- ver 18.2.2328 build 18.2.3827.307
- win 7 64bit ver 6.1 compilation 7601 sp1
- any other security
- before was av free, and as i saw in forum, av is installed as clean installation

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Re: Avast Behavior Shield High Memory Usage
« Reply #4 on: March 23, 2018, 12:26:50 AM »
Could you create a dump file of the Avast Behaviour Shield "aswbIDSAgrent" process when its using that a high amount of RAM.

It doesn't exceed 20mb on my Win 10 setup.

create dump file now, have 472mb

Offline Be Secure

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Re: Avast Behavior Shield High Memory Usage
« Reply #5 on: March 23, 2018, 02:09:28 AM »
Could you create a dump file of the Avast Behaviour Shield "aswbIDSAgrent" process when its using that a high amount of RAM.

It doesn't exceed 20mb on my Win 10 setup.

create dump file now, have 472mb
Pls send it via Avast FTP server.Here is the link how to do this:https://support.avast.com/en-in/article/FTP-file-upload
Post the Zip file name and password here.Avast dev will look at it.
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Offline kwiq

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Re: Avast Behavior Shield High Memory Usage
« Reply #6 on: March 23, 2018, 09:40:46 AM »
Hello
common mini dump created via task explorer or procexplorer is useful for most issues but not for memory leaks.
To get heap statistics into dump users have to enable creation of "stack trace database" via gflags which is a tool from : https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/index

Great article about glags is here:  https://support.citrix.com/article/CTX106970   

Short version is  :
1) Download debugging tools for windows from  https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/index
2) Run cmd line as administrator and type : gflags /i aswbIDSAgrent.exe +ust
3) Induce the issue and create a dump via task explorer  (I think you will need to disable self protection for a while).  aswbIDSAgrent.exe heap should grow faster as every allocation is inserted into user stack trace database.
4) Disable gflags  : gflags /i aswbIDSAgrent.exe -ust
5) Upload the dump


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Re: Avast Behavior Shield High Memory Usage
« Reply #7 on: March 27, 2018, 06:22:29 PM »
Could you create a dump file of the Avast Behaviour Shield "aswbIDSAgrent" process when its using that a high amount of RAM.

It doesn't exceed 20mb on my Win 10 setup.

create dump file now, have 472mb
Pls send it via Avast FTP server.Here is the link how to do this:https://support.avast.com/en-in/article/FTP-file-upload
Post the Zip file name and password here.Avast dev will look at it.

im sended 7zip file - pinkii21 password:mm122

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Re: Avast Behavior Shield High Memory Usage
« Reply #8 on: April 13, 2018, 04:00:19 PM »
guys...still waiting for any respond...if not, im will send forward this forum to give me money back

Offline kwiq

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Re: Avast Behavior Shield High Memory Usage
« Reply #9 on: April 20, 2018, 02:18:41 PM »
Hi pinkii21,
I tried to open the dump but it seems that it doesnt have gflags information inside :-( 
0:000> !gflag
Current NtGlobalFlag contents: 0x00000000
Stack trace db is not present and I cant say what is causing high heap usage.
.