Author Topic: The stub cannot run installer/updater executable  (Read 3984 times)

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Offline J.R.Gravity

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The stub cannot run installer/updater executable
« on: April 23, 2018, 10:29:13 AM »
Hi everyone!
I have a Win10 pro with Avast free edition, after i uninstalled this version (using window uninstaller) for install internet security version, but i cannot install, if i try to install I get the error:" The stun cannot run installer/update executable 'C:\Users\...\AppData\Local\Temp\_av_iup.tm~a09268\instup.exe' (code 0x10b)"

The same error with aswclear.exe in safe mode.

Any idea how to solve the problem?

Thank you in advance.

Offline Asyn

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Re: The stub cannot run installer/updater executable
« Reply #1 on: April 23, 2018, 10:42:20 AM »
- Which version of Avast..?
- OS... (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 21.4.2463.B4i [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline J.R.Gravity

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Re: The stub cannot run installer/updater executable
« Reply #2 on: April 23, 2018, 10:52:52 AM »
i used newest Avast version, just downloaded yesterday. I use win 10 pro 64bit version 1709 and just used window defender before install Avast free edition

Offline Asyn

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Re: The stub cannot run installer/updater executable
« Reply #3 on: April 23, 2018, 10:56:39 AM »
1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast PremSec 21.4.2463.B4i [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline J.R.Gravity

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Re: The stub cannot run installer/updater executable
« Reply #4 on: April 23, 2018, 12:19:23 PM »
it doesnt work :(
I did this way 3 times but it has same error like when i install any avast version :(

Offline Asyn

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Re: The stub cannot run installer/updater executable
« Reply #5 on: April 23, 2018, 12:24:38 PM »
Let's check for an infection...

Start a topic in V&W and post your logs there: https://forum.avast.com/index.php?action=post;board=4
Instructions (basic diagnostic logs): https://forum.avast.com/index.php?topic=194892.0
W8.1 [x64] - Avast PremSec 21.4.2463.B4i [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline J.R.Gravity

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Re: The stub cannot run installer/updater executable
« Reply #6 on: April 23, 2018, 12:30:53 PM »
How can i get the logs?

Offline Pondus

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Re: The stub cannot run installer/updater executable
« Reply #7 on: April 23, 2018, 12:47:40 PM »
How can i get the logs?
Did you click the links @Asyn posted ... and READ instructions ?



Offline J.R.Gravity

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Re: The stub cannot run installer/updater executable
« Reply #8 on: April 24, 2018, 03:01:29 AM »
I see, thanks alot bro!