I certainly hope
they experience it as 'help'.
It's unusual to find a support forum this good (i.e. where the company actually takes you seriously, and responds), and I want to provide all the information I can to make this an even better product. As I said in another post, the features are excellent, it's just the Enhanced interface which seems to need the most attention. And since that's what the
paying customers use, it wouldn't surprise me if the Avast team is most interested in solving those problems.
But besides using it for my personal server, as head of a computer department with 8000+ users, I'm also interested in finding a good performing, well supported scanner as an alternative to the Norton and McAfee 'alternatives'. So again, I'm glad to help if it means I get a better product out of it.