Author Topic: Need to delete vault / syncing so i can set up new one  (Read 2152 times)

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Need to delete vault / syncing so i can set up new one
« on: April 18, 2018, 07:15:48 PM »
I installed the app on android and opened it but didn't complete the set up.  So I created a master password and got the recovery email.  However, I went to actually use / check out the app a couple of weeks later and it says my master password is wrong.  No big deal because there are no passwords in there yet but I guess I never got as far as authorizing a device because when I tried to create a new vault it won't let me sync or self authorize.  Looks I need you to reset my sync account.

Offline Martin Kvetko

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Re: Need to delete vault / syncing so i can set up new one
« Reply #1 on: April 19, 2018, 11:14:50 AM »
You've got that far, but no such big deal, you may try follow up this guide for self-authorization
https://support.avast.com/en-eu/article/92

or send me direct email to kvetko@avast.com from email address you used for synchonization and I perform the reset

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Re: Need to delete vault / syncing so i can set up new one
« Reply #2 on: April 19, 2018, 05:51:10 PM »
I sent you an email. I had already tried the self authorization but it still wanted my original master password.