Author Topic: Vladimir Hornicek Avast team  (Read 2451 times)

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Vladimir Hornicek Avast team
« on: April 26, 2018, 09:42:32 AM »
    Vladimir Hornicek

   Let me please clarify your situation.

Avast do not sell any licenses directly to customers.

Especially we never charge any customer without their consent.

Your orders/renewals were processed by our distributor - company Digital River Ireland Ltd.

Core of your issue was that you signed-up for a TRIAL of our Avast Premier license - twice (one of your emails contained typo).

This license is free (full version of this product) for two months with an active auto-renewal feature.

You can cancel your renewal anytime you want.

Your issue with incorrect email address should been reported immediately to our support at support.avast.com once you did not receive confirmation email from our distributor.

You placed another trial license day after your first one. You received confirmation email for this order.

Both subscriptions remained valid so both licenses were charged for a renewal fee.

Avast offer a 30 days money back guarantee from the date of charge. This policy is unconditional so you can request your refund without any reason given.

Just to remind you that both of your licenses were already refunded back to the account used for the original purchase.

We are not responsible for any overdraft fees charged by your bank.
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  Vladimir, Let me please clarify, I wasn't paid for the two licenses. they weren't refunded to my account. and every time i've ask your company when, and where, were they supposed to have been refunded, no-one can tell me. but i again tell you the refund was not given, period. and if you are thinking it was the payment from Oct. 10, 2017, then again Avast is only paying me back from the amount they withdrew from my Bank Account from Oct. 7, 2017 illegally. so i'll wait for your response. thank you.

   

Offline CraigB

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Re: Vladimir Hornicek Avast team
« Reply #1 on: April 26, 2018, 10:18:46 AM »
Why start a new topic :-\ it would make more sense to have remained in your original topic https://forum.avast.com/index.php?topic=218095.msg1457249

Offline Asyn

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Re: Vladimir Hornicek Avast team
« Reply #2 on: April 26, 2018, 10:22:30 AM »
Why start a new topic :-\ it would make more sense to have remained in your original topic https://forum.avast.com/index.php?topic=218095.msg1457249
Hi Craig, the topic has been locked. ;)
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Offline bob3160

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Re: Vladimir Hornicek Avast team
« Reply #3 on: April 26, 2018, 01:40:31 PM »
It was locked for a reason. This one will also probably get locked.
The users question has been answered even if the answer isn't what the user expected.
From what I've read, the money was refunded so don't know what else Avast can do ???
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Offline CraigB

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Re: Vladimir Hornicek Avast team
« Reply #4 on: April 26, 2018, 03:14:20 PM »
Why start a new topic :-\ it would make more sense to have remained in your original topic https://forum.avast.com/index.php?topic=218095.msg1457249
Hi Craig, the topic has been locked. ;)
Oh! my mistake then, sorry :)

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Re: Vladimir Hornicek Avast team
« Reply #5 on: April 26, 2018, 06:37:55 PM »
 not trying to be a smart al-eck but, the point...? Avast has done nothing, the point is,..... the money hasn't been paid. hasn't been put into my account.
« Last Edit: April 26, 2018, 06:44:55 PM by Condition Of Anonymity »

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Re: Vladimir Hornicek Avast team
« Reply #6 on: May 01, 2018, 01:54:18 AM »
    still no answer, i'm not surprised. funny how most believe i did something wrong, for surely avast did everything right. but then Oct.7, 2017 avast stole another $51.99 out of my bank account. but before anyone thinks it was from automatic subscription renewal, they are wrong. i made sure it was turned off. so they illegally withdrew this, and three days later avast deposited it back into my account. but no where have avast deposit any other funds, period. and to all those who thinks i should just drop this, until this happens to you.... tell me how well do you trust a company who suppose to help keep you safe online...? so much for internet security, follow the money.

    have a great day, ya'll.

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Re: Vladimir Hornicek Avast team
« Reply #7 on: May 02, 2018, 10:18:39 PM »
.... can any-one tell me "when (Date) and how much" i was supposed to received on my supposed refund? i've ask a few times, but to no avail. i'll even say pretty please. i've gone through 15 monthly bank statements an i've not found it. i've ask my bank and they have no record of any funds deposited.

                                        thanks in advance. again i'll ask pretty please.

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Re: Vladimir Hornicek Avast team
« Reply #8 on: May 04, 2018, 10:51:51 AM »
  ... So i guess your a thief and a liar as well, huh Vladimir Hornicek? surely not, right? of course my dealings with Avast has left a mighty bad taste. a company, a product i would never again use. I get it, Avast. i totally  get it now, it's just another company as so many others that has the policy to just rip folks off. i'll help you'all with the word of mouth this great great company and how well you treat your customers, it'll be so eye opening.

                                       Just another exciting day at COMPANY AVAST.

                                         Thank's so very, very much, i've enjoyed.

Offline sestak

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Re: Vladimir Hornicek Avast team
« Reply #9 on: May 04, 2018, 04:36:50 PM »
    Vladimir Hornicek

   Let me please clarify your situation.

Avast do not sell any licenses directly to customers.

Especially we never charge any customer without their consent.

Your orders/renewals were processed by our distributor - company Digital River Ireland Ltd.

Core of your issue was that you signed-up for a TRIAL of our Avast Premier license - twice (one of your emails contained typo).

This license is free (full version of this product) for two months with an active auto-renewal feature.

You can cancel your renewal anytime you want.

Your issue with incorrect email address should been reported immediately to our support at support.avast.com once you did not receive confirmation email from our distributor.

You placed another trial license day after your first one. You received confirmation email for this order.

Both subscriptions remained valid so both licenses were charged for a renewal fee.

Avast offer a 30 days money back guarantee from the date of charge. This policy is unconditional so you can request your refund without any reason given.

Just to remind you that both of your licenses were already refunded back to the account used for the original purchase.

We are not responsible for any overdraft fees charged by your bank.
................................................................................
................................................................................


  Vladimir, Let me please clarify, I wasn't paid for the two licenses. they weren't refunded to my account. and every time i've ask your company when, and where, were they supposed to have been refunded, no-one can tell me. but i again tell you the refund was not given, period. and if you are thinking it was the payment from Oct. 10, 2017, then again Avast is only paying me back from the amount they withdrew from my Bank Account from Oct. 7, 2017 illegally. so i'll wait for your response. thank you.

   

Hello Condition Of Anonymity,

Thank you for contacting Avast.  All the relevant details + chronological overview of all the steps taken during the whole issue were given to you via the message provided on your email address (there are sensitive details involved not eligible to be provided in public) together with the exact dates of the aforementioned refunds successfully processed back to your account back in October. Please find more details via PM I provided to you.
I hope this finally helps.

Best regards,
Andrew Sestak
Avast software