Author Topic: Help - phone blocked I cant access  (Read 2695 times)

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Offline prietomaritza

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Help - phone blocked I cant access
« on: April 29, 2018, 03:10:02 AM »
Hi
my child inserted wrong pass and now mny phone is blocked and wont unlock, Ive tried different pins and none worked, also I logged in from my computer to my avast account and I dont see the device to unlock from there,
what can I do ??

Offline Asyn

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Re: Help - phone blocked I cant access
« Reply #1 on: April 29, 2018, 08:19:35 AM »
-> https://support.avast.com/article/127/ (Restore forgotten PIN)
Win 8.1 [x64] - Avast PremSec 20.9.2435.Beta#3 [UI.578] - CC 5.73 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.4 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline prietomaritza

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Re: Help - phone blocked I cant access
« Reply #2 on: April 29, 2018, 03:28:43 PM »
I ve tried that but get a 403 error saying disallowed user agent, embedded user-agent are not allowed to access google accounts

Offline Asyn

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Re: Help - phone blocked I cant access
« Reply #3 on: April 29, 2018, 03:49:30 PM »
I ve tried that but get a 403 error saying disallowed user agent, embedded user-agent are not allowed to access google accounts
Which version of AMS/AAT..?
Which version of Android..?
Win 8.1 [x64] - Avast PremSec 20.9.2435.Beta#3 [UI.578] - CC 5.73 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.4 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline prietomaritza

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Re: Help - phone blocked I cant access
« Reply #4 on: April 29, 2018, 05:26:02 PM »
this is a samsung A5 2018, can´t even see the versions, the phone is blocked

Offline Asyn

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Re: Help - phone blocked I cant access
« Reply #5 on: April 29, 2018, 05:32:08 PM »
Can you prove that you're the legit owner..?
Win 8.1 [x64] - Avast PremSec 20.9.2435.Beta#3 [UI.578] - CC 5.73 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.4 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0