Author Topic: [18.1.4667] False positive for Microsoft Onedrive and Virtual Clone Drive  (Read 6020 times)

0 Members and 1 Guest are viewing this topic.

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4458
  • Whatever will be, will be.
See attached image, Cleanup detected Virtual Clone Drive as slowing me down, but its path includes Microsoft Onedrive in addition to VCD itself...
Main: Win10 Pro 2004 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 20 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 20 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline Stellarman

  • Moderator
  • Poster
  • *
  • Posts: 636
  • Product Manager
Hello,

thank you for reporting this, we will take a look at it and fix it as soon as possible.

Avast Cleanup team.

Offline Stellarman

  • Moderator
  • Poster
  • *
  • Posts: 636
  • Product Manager
Hi,

so far we haven't been able to induce the same issue on our machines, could you please either try to install the latest version of Virtual Clone Drive and check it again or provide us with more information how did you induce it?
Also if you would send us log files we might be able to find our more information by ourselves.
You could now do that simply by navigating into Settings -> Troubleshooting and clicking on "Send logs to Avast" which opens a simple dialog where you just fill in your email so we can contact you in case we would need more information (email won't be used to any other purposes like marketing etc.!) and you can also add an additional information and then click "Send logs" and everything will be done automatically.

We tried to simply install VCD on the same machine with Microsoft One Drive but in Cleanup we just see VCD startup item (see attached picture).

Thank you.
« Last Edit: May 02, 2018, 02:41:45 PM by Stellarman »

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4458
  • Whatever will be, will be.
Thanks for the reply.
Logs sent. I'll update VCD and see it makes some difference.
Main: Win10 Pro 2004 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 20 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 20 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4458
  • Whatever will be, will be.
I updated VCD to the latest (5.5.0.0) and rebooted, but Avast Cleanup still shows the same.
Main: Win10 Pro 2004 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 20 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 20 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline Stellarman

  • Moderator
  • Poster
  • *
  • Posts: 636
  • Product Manager
Thank you for the data you sent, it was very helpful.

We've already identified the problem and working on the fix.

Regards.

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4458
  • Whatever will be, will be.
Thanks for the info. Glad to hear that. :)
Main: Win10 Pro 2004 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 20 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 20 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。