[SOLVED/CLOSED] Refund request, need help from Avast support team member please

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EDIT: As of May 7, 2018 - I finally received my refund through paypal of $69.99. Thank you!

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Hi, I was charged for $69.99 CAD for a yearly subscription of Avast a few days ago even though I uninstalled it about a year ago after it corrupted my PC by deleting my registries thinking they were viruses and haven't used it since.

At first, I detected it through Paypal and thought my account was compromised until I realized my Avast yearly subscription that I purchased back in 2017 was set on auto-renewal and I did not catch the messages prompting me of an auto-renewal reminder because I use two emails and the one I have signed up for Avast is full of Paypal notices and junk email which I could not catch until the day I was charged by Digital River Inc. through the Paypal website.

Since I haven't used Avast since then, I submitted a few support tickets while I was panicking about figuring out how to cancel my auto-renew subscription since the website was having errors on Firefox, until I used Edge to fix it manually and cancel it, and a current ticket to request a refund. I do understand support tickets are issued by First in First out basis, so I am worried that I have delayed the response time of my support ticket, that is why I am making a post here.

the latest support ticket request is: 06460787

Please help, thank you!

[bob3160]

If your request was made within the 30 day period, you have nothing to worry about.

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If your request was made within the 30 day period, you have nothing to worry about.

Thanks Bob!

Am I normally supposed to receive an e-mail notice after sending support tickets? I've check and I received nothing in my e-mail (and spam folder)

I'm just worried my support tickets are actually sent in or not if I have no verification that they have. I had to take a snapshot of my support ticket since this was the case

[bob3160]

If your request was made within the 30 day period, you have nothing to worry about.

Thanks Bob!

Am I normally supposed to receive an e-mail notice after sending support tickets? I've check and I received nothing in my e-mail (and spam folder)

I'm just worried my support tickets are actually sent in or not if I have no verification that they have. I had to take a snapshot of my support ticket since this was the case

The answer is yes. Ha your email address changed since you originally purchased the product?
I've forwarded this on to Avast.

[bob3160]

Just received this from Avast:
Thank you, we will look into the ticket from the thread below with priority - 6460787

[REDACTED]

Just received this from Avast:
Thank you, we will look into the ticket from the thread below with priority - 6460787

Much appreciated, Bob! Thank you!

May I ask generally how many business days Avast will get in touch with me via e-mail? My email has not changed other than me adding my secondary email (my main e-mail that I use) to my Avast account just in case important notices do not get missed, however, my primary email is the same one that purchased the Avast annual subscription back in 2017 to which I also canceled that year.

And yes, I did not receive any notices from Avast confirming my ticket(s) being sent other than Avast sending me a survey e-mail asking me how to rate their customer service

I will make sure to update this thread once this is resolved!

[bob3160]

You should hopefully have a reply from Avast before the end of the week if not sooner.

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      @ mugenpower02 ,  Good luck.

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Just an update!

I received an e-mail from Avast, to which they apologized about the delay and issued a refund through Digital River Ireland DRI of the full $69.99 CAD through Paypal, which will be processed within 6-8 business days.

Thank you Bob for your help!

and also thank you Blanka for reaching out to me, I'll update this thread to finally being resolved when the refund finally gets processed

[bob3160]

Your welcome.

[REDACTED]

Just received my refund today through Paypal.

I have marked the thread as solved. Thanks everyone!

[bob3160]

Just received my refund today through Paypal.

I have marked the thread as solved. Thanks everyone!

You're welcome. Always nice to see a problem resolved.