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Author Topic: Fingerprint reader  (Read 2422 times)

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Fingerprint reader
« on: April 30, 2018, 09:55:19 PM »
Hi,

My device is Xiaomi Redmi Note 4, Version of Avast is 6.10.4

After installing Avast fingerprint reader in my phone started work oddly. Sometimes it reads my fingerprint correctly but sometimes it only turns on lock screen. I tried uninstall Avast and the problem disappears, but when I installed program again it returns.

I have also problem with advanced web-defence. Avast keeps saying that it's off even I have done what istruction had said.

« Last Edit: April 30, 2018, 11:37:37 PM by Cziwochel »
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Offline Tereza V.

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Re: Fingerprint reader
« Reply #1 on: May 02, 2018, 02:24:38 PM »
Hi, thanks for your feedback, we are aware of the issue and working on fixing it.
It would help us a lot, if you could share what Android version you are using, we will try to reproduce the issue.
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Re: Fingerprint reader
« Reply #2 on: May 03, 2018, 02:19:29 PM »
I hope these informations will help you.
« Last Edit: May 04, 2018, 01:38:03 PM by Cziwochel »
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Re: Fingerprint reader
« Reply #3 on: June 02, 2018, 10:20:37 PM »
Any progress?
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Offline Tereza V.

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Re: Fingerprint reader
« Reply #4 on: June 05, 2018, 09:04:26 PM »
Hi, the team has been very busy lately with some urgent problems, but the issue was ticketed and is waiting to be solved. Thanks for your patience.
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