Can't Reactivate and I'm Unprotected

[REDACTED]

My annual license is up, and I can't renew it, the program isn't letting me.  Why not?

[Asyn]

Provide details...

[REDACTED]

Those were the details.  It won't let me reactivate my free program, only upgrade choices go through, the rest such as "FREE" won't process from any screen.  Period.

[Pondus]

https://www.avast.com/registration-free-antivirus

[DavidR]

My annual license is up, and I can't renew it, the program isn't letting me.  Why not?

There isn't anything there that helps.

What Avast free program version number ?
How long is left on your existing registration (not a license on avast free) ?
How are you trying to renew license ?
Why/How is the program stopping it, e.g. any error messages displayed ?

[REDACTED]

What Avast free program version number ? 18.3.2333

How long is left on your existing registration (not a license on avast free) ? It says it's expired.

How are you trying to renew license ? From it's main screen, from the "warning" popup.  It all takes me to a choice screen between two options: Free and $20 upgrade, but only the Upgrade button is highlighted and leads to anything.  The "free" option just closes the screen and when it comes back, it's back to a warning screen of expiration, or the regular main screen with a warning in it.

Why/How is the program stopping it, e.g. any error messages displayed ?  Nope, not a one, just won't process the "free" option.  I read somewhere I might have to reinstall it, but haven't tried yet.

[Pondus]

Does this help?   

https://m.youtube.com/watch?v=qMSY2FQ4gQ0

https://m.youtube.com/watch?v=qR9jP6mABDo

[DavidR]

Is this the image that you are seeing, see attached, click to expand.

Ignore the Highlighted button for Upgrade selecting the Grey button for free is just a deceptive colour.  It should also be active, it certainly was for me.

You could also try going to the Control panel Add remove programs/apps and features and click on the avast antivirus, I think that the Change option should also have a Renew/Register option.

[REDACTED]

DavidR:  Yes, that is it exactly, but when I hit the 'free' renew grayed-option, it does nothing no matter how long I wait, like it's disabled.  The rest of your idea I haven't tried yet, but thanks for the screen pic showing it, I couldn't get one.

[DavidR]

DavidR:  Yes, that is it exactly, but when I hit the 'free' renew grayed-option, it does nothing no matter how long I wait, like it's disabled.  The rest of your idea I haven't tried yet, but thanks for the screen pic showing it, I couldn't get one.

For me it is almost instantaneous however you normally get an offer for the paid versions first and you have to X it out as there is no 'no thanks' button. After that you get that second image I attached.

Interestingly I have just had this in my windows10 installation of avast free, I had been holding back on the latest 18.3.2333 version.  When I updated I noticed a BIG FAT red ACTIVATE button the Activate button tries to bump you on to the AIS or Premier version, again this isn't easy just to say no thanks. I rebooted and it killed the big Activate button.

I then had 25 days remaining and was able to get through the update the avast free subscription.

I'm at a loss as to why you can't get past that,  by how many days have you gone past the renewal date ?

I think the control panel suggestion is worth a try before you get down to reinstalling. 

Considering there is meant to be no registration required any longer for the free version, this is a pigs ear/dogs dinner and nothing but hassle.

[REDACTED]

OK, thanks.
BTW, I was trying to renew before this point, it's when it expired that I came here.  It wouldn't reactivate earlier either, no matter what I did.  I even followed the upgrade process to "pay" screen, and couldn't get to 'free' anywhere still.

[REDACTED]

Is this the image that you are seeing, see attached, click to expand.

Ignore the Highlighted button for Upgrade selecting the Grey button for free is just a deceptive colour.  It should also be active, it certainly was for me.

You could also try going to the Control panel Add remove programs/apps and features and click on the avast antivirus, I think that the Change option should also have a Renew/Register option.

I'll look at the Control Panel option, then uninstall if it doesn't work.  Can't stay unprotected for long, even if I must find another provider...

[bob3160]

A screenshot of the Unprotected notice might help.

[REDACTED]

Nothing seems to work, time to uninstall....

[Asyn]

Update to the latest version (18.4.2338): https://forum.avast.com/index.php?topic=218904.0