Author Topic: AVAST account cancellation and refund  (Read 2646 times)

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AVAST account cancellation and refund
« on: March 19, 2018, 02:06:08 PM »
I received an auto-renewal of my premier and cleanup products.
I do NOT want to renew.
I do NOT have my order # for either product.
I have sent two requests to the AVAST support site, and have received no reply from them.

I want a refund as they say I can get within the 30 days of the renewal as promised.

Offline Asyn

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Re: AVAST account cancellation and refund
« Reply #1 on: March 21, 2018, 09:42:00 AM »
Post your ticket-ID.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: AVAST account cancellation and refund
« Reply #2 on: May 01, 2018, 03:27:51 PM »
My Bank account was also debited from avast and i do not authorise such deduction, why cant avast send a mail to confirm if i want to be subsribed... plz i need a refund. ASAP

Offline Asyn

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Re: AVAST account cancellation and refund
« Reply #3 on: May 02, 2018, 06:50:25 AM »
-> https://support.avast.com/article/24/ (Orders and Renewals)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0