Author Topic: Can't sign in on Avast Free Antivirus dashboard  (Read 708 times)

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Can't sign in on Avast Free Antivirus dashboard
« on: May 03, 2018, 06:25:08 AM »
I have an account with Avast (obviously, since I wouldn't be able to post this message otherwise.)

When I go to my dashboard and click on the sign in button on the top right, I enter my email and password, but it says the login was unsuccessful, and I get this message:

"We are sorry, but we could not connect your device to this account."

So I try creating a new account using a new email address, but then it tells me I'm already logged in. I'm not.

I was experiencing this problem earlier, along with an inability to reactivate my AV, so I performed a full wipe and reinstall in safe mode per Avast's instructions. The activation date has moved to 2019, which is good, but I still can't log in.

How do I solve this?

Offline Asyn

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Re: Can't sign in on Avast Free Antivirus dashboard
« Reply #1 on: May 03, 2018, 09:40:08 AM »
- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0