Author Topic: SOLVED: Can't make a Rescue Disk  (Read 11296 times)

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Offline champted

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SOLVED: Can't make a Rescue Disk
« on: May 06, 2018, 03:15:39 AM »
Running Avast Free 18.3.2333, build 18.3.3860.316, on Windows 10 Pro ver. 1709, with all updates applied.

When I attempt to create a Rescue Disk, it never gets past 0%, with the message at the bottom "Waiting for the process to start".

This happens on two different PCs, a laptop and a desktop.  This happens regardless of whether I'm trying to make a USB or CD rescue disk.

The last time I did this was about a year ago. I had no trouble making the Rescue Disk then, and it worked well.

I have done several searches for variants of this topic in the forum and have not found anything even remotely close to my problem, hence this post.

Thankx in advance for any useful replies.

--champted
« Last Edit: July 05, 2018, 01:55:47 PM by champted »

Offline AZBruno

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Re: Can't make a Rescue Disk
« Reply #1 on: May 06, 2018, 10:33:46 PM »
This has been acknowledged as a known problem. See prior thread...
https://forum.avast.com/index.php?topic=218058.0

Offline bob3160

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Re: Can't make a Rescue Disk
« Reply #2 on: May 06, 2018, 11:08:05 PM »
Again reported to the developers.  :(
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Offline bob3160

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Re: Can't make a Rescue Disk
« Reply #3 on: May 09, 2018, 03:19:16 PM »
Again reported to the developers.  :(
Received the following reply.
"reported ad bug in UI AV-16862, will look into this in next 2 weeks"
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Offline priestlucas123

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Re: Can't make a Rescue Disk
« Reply #4 on: May 09, 2018, 04:15:35 PM »
Problem found over a month ago, and now they will look into it sometime in next two weeks? Sad :(

Offline champted

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Re: Can't make a Rescue Disk
« Reply #5 on: May 15, 2018, 01:11:04 AM »
Received the following reply.
"reported ad bug in UI AV-16862, will look into this in next 2 weeks"
Thank you, bob3160, for the information.

Offline bob3160

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Re: Can't make a Rescue Disk
« Reply #6 on: May 15, 2018, 01:17:27 AM »
Received the following reply.
"reported ad bug in UI AV-16862, will look into this in next 2 weeks"
Thank you, bob3160, for the information.
Wish it was better news.  :(
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Offline champted

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Re: Can't make a Rescue Disk
« Reply #7 on: May 16, 2018, 12:53:42 AM »
Running Avast Free 18.3.2333, build 18.3.3860.316, on Windows 10 Pro ver. 1709, with all updates applied.

Just for another data point, in case it might be useful: the problem persists into version 18.4.2338 .

Offline bob3160

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Re: Can't make a Rescue Disk
« Reply #8 on: May 16, 2018, 01:55:48 AM »
Have you rebooted your system today? There was an update today that should have fixed the problem.
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Offline priestlucas123

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Re: Can't make a Rescue Disk
« Reply #9 on: May 16, 2018, 01:57:57 PM »
After making sure I had latest updates (180515-2, 18.4.3895.325) tried to create rescue USB, but when I clicked on square for creating rescue USB the Avast UI froze. I waited about three minutes with no change then rebooted.

Offline bob3160

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Re: Can't make a Rescue Disk
« Reply #10 on: May 16, 2018, 03:17:50 PM »
After making sure I had latest updates (180515-2, 18.4.3895.325) tried to create rescue USB, but when I clicked on square for creating rescue USB the Avast UI froze. I waited about three minutes with no change then rebooted.
This is all I get:

This may be better than having the media fail at the restore end but, it's certainly not acceptable.
I'm again reporting this to the developers.
The strange thing is that the USB contains lot's of files:

Guess we'll need to wait for an explanation.
« Last Edit: May 16, 2018, 03:29:29 PM by bob3160 »
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Offline AZBruno

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Re: Can't make a Rescue Disk
« Reply #11 on: May 16, 2018, 05:42:30 PM »
@bob3160, were you able to actually boot the drive it created?

Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.

Offline mchain

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Re: Can't make a Rescue Disk
« Reply #12 on: May 16, 2018, 05:46:30 PM »
Latest version available, see sig below:

Prior to this update (.325) I was able to create a full working Rescue Disk, and now all that happens is the USB drive is formatted and left empty.  No content whatsoever. 

Earlier Rescue Disk versions created the USB drive with content in it, but would fail to start the actual program.  USB drive would boot just fine, but would crash later on. 

(Not everyone backs up their systems in case of disaster.)
« Last Edit: May 16, 2018, 05:48:52 PM by mchain »
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.3.6008 (build 21.3.7108.721) UI version 1.0.702.

Offline bob3160

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Re: Can't make a Rescue Disk
« Reply #13 on: May 16, 2018, 05:53:59 PM »
@bob3160, were you able to actually boot the drive it created?

Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.
I never attempted to actually boot from that USB. Sorry, too many other irons in the fire at the moment.
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Offline bob3160

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Re: Can't make a Rescue Disk
« Reply #14 on: May 16, 2018, 10:37:42 PM »
@bob3160, were you able to actually boot the drive it created?

Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.
I never attempted to actually boot from that USB. Sorry, too many other irons in the fire at the moment.
I was able to test that rescue disc:

As you can see, it works. The problem is that Rescue Disc function doesn't give you
any indication as to its progress.
If you don't wait long enough, its possible that you'll wind up with a corrupted USB or
CD. If you've got a 1/2 hr to spare, that should be enough time for it to finish the process.
At that point, simply click on the X in the upper right corner, and safely remove the rescue media.
Or, wait for Avast to fix the problem with the User Interface.
I'm also sending this information to the developers.

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