so here is what happened:
i got a helpful Jakub to investigate and resolve.
despite me paying on my google store app, which is linked to paypal/bank acct
and hotmail email, it should have been the gmail email address the cust service rep
in philipines was asking for...and it was there Jakub was able to find the transactions
and speedily resolve it.
.i was choked at the possible lack of training provided to the reps
however (you know to think outside the box and dig deeper) and requested more trainning
for the reps...i felt bad for getting pissed at the rep i spoke to (hell in the philipines they're trying
to support their families, it's a 3rd world country).
...I even called back into the philipines cust call centre to try to speak to the rep to apologize first hand,
but didn't remember her name..asked the rep i did get to try to share the info i had
and apologize to me if any had dealt with me yesterday.
thanks, Avast for resolving this quickly...appreciate your courtesy and speedy reply.
