Author Topic: Update avast free and obtained a 4th AIS license  (Read 1118 times)

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Offline chris..

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Update avast free and obtained a 4th AIS license
« on: May 14, 2018, 07:55:00 AM »
Hello,

I have an AIS 3 pcs license (130 days remaining) and a 4th pc with avast free ( 300 days remaining) .
All on the same account (same email address) reported in my.avast.com .
Yesterday, I turned on the 4th pc and accepted the v18.4.2338 free avast update and restarted.
I entered my email address in the interface, but because of this avast automatically passed me this pc on AIS without asking me my opinion.
As a result, I find myself with AIS on 4 pc (instead of 3).
As long as only 3 pcs are connected at the same time, it shouldn't be a problem, but what happens if all 4 pcs are connected?
How should I go back with avast free and continue to find it in my avast account with the other 3 , with the same e-mail?
Will avast still have the remaining 300 days of avast free even though I know that now there is no subscription for free

« Last Edit: May 14, 2018, 08:00:22 AM by chris.. »

Offline Asyn

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Re: Update avast free and obtained a 4th AIS license
« Reply #1 on: May 18, 2018, 12:54:16 PM »
As long as only 3 pcs are connected at the same time, it shouldn't be a problem, but what happens if all 4 pcs are connected?
Hi Chris, if you use it on more systems than paid for the license can get blocked.
Win 8.1 [x64] - Avast Premier 19.1.2358.Beta2 - CC 5.51 - MCS - EEK - FF ESR 60.4 [NS/AOS/uBO] - TB 60.3.3 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

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Re: Update avast free and obtained a 4th AIS license
« Reply #2 on: May 18, 2018, 07:05:02 PM »
So how to give the 4th one free (and especially that it stays free) since when I connect to my account by the IU the device using the free switches to AIS ?

I'd like to know if it's a bug, maybe it should be fixed before avast blocks my license even though I didn't ask for it.

Offline Asyn

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Re: Update avast free and obtained a 4th AIS license
« Reply #3 on: May 19, 2018, 10:42:50 AM »
Might be a bug, wait for one of the devs and/or submit a ticket: https://support.avast.com/contact
Win 8.1 [x64] - Avast Premier 19.1.2358.Beta2 - CC 5.51 - MCS - EEK - FF ESR 60.4 [NS/AOS/uBO] - TB 60.3.3 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Update avast free and obtained a 4th AIS license
« Reply #4 on: May 19, 2018, 01:05:27 PM »
I would have thought that if you have the 4 installations of avast linked to your my.avast.com account, you/it would handle the allocation of licenses to your devises. 

So I don't believe it shouldn't allow you to allocate it to a 4th system when already assigned to 3 devices already.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline chris..

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Re: Update avast free and obtained a 4th AIS license
« Reply #5 on: May 19, 2018, 05:49:17 PM »
I use the same configuration for years and my account avast (same email address) has always been the difference between my 3 devices with AIS and the 4th with avast free.
It's only since the redesign of the UI, where access to my account is no longer done by clicking on my email address at the top right of the main window of the UI but through "Menu" -> "My Licenses" -> "manage my account" that the 4th device is passed on AIS.
nb: it is not me who is voluntarily clicked on "Securing another device"
When I rebooted windows later, the interface no longer announced "avast free" but "avast internet security" and informing me that an agent was disabled: the firewall.
I activated it, but no matter, the interface was already AIS

On the other hand when we say "4 devices at the same time", it's pretty subjective because the connection information of my devices in my avast account is wrong, it displays a last connection 24 to 48 hours earlier even if in fact the device has never stopped being connected.
I do not really know if avast sees the same thing on his side (real time) as what I see in my account?
« Last Edit: May 19, 2018, 05:51:24 PM by chris.. »