Author Topic: Cant activate my product.  (Read 4466 times)

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REDACTED

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Cant activate my product.
« on: July 06, 2018, 09:05:23 AM »
I purchase Avast cleanup premium, got a code in the mail but it fails to activate! what should i do now?

REDACTED

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Re: Cant activate my product.
« Reply #1 on: July 12, 2018, 05:15:08 AM »
У меня та же проблема с активацией, с 7 июля не т ответа от службы поддержки

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
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Offline Stellarman

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Re: Cant activate my product.
« Reply #3 on: July 16, 2018, 12:30:16 PM »
I purchase Avast cleanup premium, got a code in the mail but it fails to activate! what should i do now?

Hi,

I passed your case to our customer care department and they will contact you directly to help you troubleshoot your problem.

Thank you.

REDACTED

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Re: Cant activate my product.
« Reply #4 on: September 10, 2018, 10:25:10 PM »
I'm on a new computer.  I installed Avast Cleanup, but there is nowhere to add my activation code.  In my account it shows that my licence is valid until December. 
All it allows me to do is to go pay again - I really don't want to do that until my licence is expiring.

This is driving me crazy - I've already spent one hour trying to activate - can't you make this more simple?

Offline Stellarman

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Re: Cant activate my product.
« Reply #5 on: September 14, 2018, 03:08:59 PM »
I'm on a new computer.  I installed Avast Cleanup, but there is nowhere to add my activation code.  In my account it shows that my licence is valid until December. 
All it allows me to do is to go pay again - I really don't want to do that until my licence is expiring.

This is driving me crazy - I've already spent one hour trying to activate - can't you make this more simple?

Hi,

please see this article https://support.avast.com/en-us/article/205/ which describes how to activate Cleanup.

Thank you.

REDACTED

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Re: Cant activate my product.
« Reply #6 on: September 17, 2018, 09:44:57 AM »
ן did it a a several times. and its not working