Author Topic: Locked out of phone, PIN does not work! Need help please!!  (Read 3444 times)

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Offline jujulez

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Hi! I need some help on my 4 year old Sony Z2! I thought I deleted Avast Anti Theft a long time ago. For some reason, the alarm set off whilst it was in my bag. I managed to somehow turn the alarm off but my PIN does not work. After putting the PIN in, it keeps going in circles. I do not even get an option to reset my PIN! The bottom left of the number pad is empty. I tried accessing the phone through My Avast but to no avail.

I tried in the first few seconds to delete the app in My Settings but the lock screen pops up before I can even click the uninstall button. Can anyone suggest a workaround? I am running lollipop. I have so much info for work on it so a hard reset is the last resort! Much thanks in advance!
« Last Edit: May 16, 2018, 06:08:01 PM by jujulez »

Offline Asyn

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Re: Locked out of phone, PIN does not work! Need help please!!
« Reply #1 on: May 17, 2018, 05:38:15 AM »
-> https://support.avast.com/article/127/ (Restore forgotten PIN)
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pavlos4

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Re: Locked out of phone, PIN does not work! Need help please!!
« Reply #2 on: July 18, 2018, 12:25:53 PM »
Same annoying problem here!

-You don't have any devices connected to your Account yet
-PIN forgotten

Solutions please!!

Offline joel hecht

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Re: Locked out of phone, PIN does not work! Need help please!!
« Reply #3 on: July 19, 2018, 04:14:14 PM »
Same here.
My daughter locked my phone and I can't use it anymore :
- I have no devices showing on my avast account
- The reset pin option on the phone ends up in an error from google authentication.

I really need some help !