Author Topic: After repairing MacOS High Sierra, Avast File, Web & Mail Shields won't activate  (Read 927 times)

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Offline TailEndCharlie27

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As the title states, i just reinstalled the macOS following advice from Apple as i was having issues with my mac shutting down.

Upon this completing the only issue i'm having now is Avasts shields won't activate. The program itself runs fine and i can run scans etc.

I've uninstalled Avast twice and reinstalled but i'm still facing the same problem.
« Last Edit: May 16, 2018, 06:50:40 PM by TailEndCharlie27 »

Offline lukas.hasik

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TailEndCharlie27, would you mind to send us Support package? https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file
Quality is also a feature.

Offline TailEndCharlie27

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No problem, i'll generate it now

Offline ondrej.kolacek

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Hello,

I have checked the support package and it seems that we are constantly failing to read status of our drivers. Please could you run the following 4 commands:

sudo /Library/Application\ Support/Avast/hub/modules/014_fileshield.sh check

sudo launchctl list | grep com.avast

kextstat | grep com.avast

sudo kextutil /Library/Application\ Support/Avast/components/fileshield/signed/AvastFileShield.kext; echo result$?

in terminal and send the output to ondrej.kolacek at avast.com ?

Kind regards
Ondrej Kolacek
« Last Edit: May 17, 2018, 03:55:20 PM by ondrej.kolacek »

Offline NON

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A Japanese user reported similar issue on the Japanese forum. Do you still need logs or command results if available?
Main: Win10 Pro FCU(1709) 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 17 Premier Beta / Comodo Firewall 10
Mobile: Win10 FCU(1709) 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 17 Free / Windows Firewall Notifier
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline lukas.hasik

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A Japanese user reported similar issue on the Japanese forum. Do you still need logs or command results if available?
If his MacAV version is 13.9 then yes, please
Quality is also a feature.