Author Topic: After repairing MacOS High Sierra, Avast File, Web & Mail Shields won't activate  (Read 2989 times)

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As the title states, i just reinstalled the macOS following advice from Apple as i was having issues with my mac shutting down.

Upon this completing the only issue i'm having now is Avasts shields won't activate. The program itself runs fine and i can run scans etc.

I've uninstalled Avast twice and reinstalled but i'm still facing the same problem.
« Last Edit: May 16, 2018, 06:50:40 PM by TailEndCharlie27 »

Offline lukas.hasik

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TailEndCharlie27, would you mind to send us Support package? https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file
Quality is also a feature.

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No problem, i'll generate it now

Offline ondrej.kolacek

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Hello,

I have checked the support package and it seems that we are constantly failing to read status of our drivers. Please could you run the following 4 commands:

sudo /Library/Application\ Support/Avast/hub/modules/014_fileshield.sh check

sudo launchctl list | grep com.avast

kextstat | grep com.avast

sudo kextutil /Library/Application\ Support/Avast/components/fileshield/signed/AvastFileShield.kext; echo result$?

in terminal and send the output to ondrej.kolacek at avast.com ?

Kind regards
Ondrej Kolacek
« Last Edit: May 17, 2018, 03:55:20 PM by ondrej.kolacek »

Offline NON

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A Japanese user reported similar issue on the Japanese forum. Do you still need logs or command results if available?
Desktop: Win10 Pro 22H2 64bit / Core i5-7400 3.0GHz / 32GB RAM / Avast 23 Premium Beta(Icarus) / Comodo Firewall
Notebook: Win10 Pro 22H2 64bit / Core i5-3340M 2.7GHz / 12GB RAM / Avast 23 Free / Windows Firewall Control
Server: Win11 Pro 23H2 64bit / Core i3-4010U 1.7GHz / 12GB RAM / Avast One 23 Essential

Avast の設定について解説しています。よろしければご覧ください。

Offline lukas.hasik

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A Japanese user reported similar issue on the Japanese forum. Do you still need logs or command results if available?
If his MacAV version is 13.9 then yes, please
Quality is also a feature.