Author Topic: Can't restore false positive virus  (Read 1221 times)

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Offline Virus Slayer

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Can't restore false positive virus
« on: May 19, 2018, 12:48:22 AM »
Every time I try to restore it gives me the error "file can't be restored"
This is very annoying as I now have to uninstall the program and reinstall it for it to run again.

Offline Virus Slayer

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Re: Can't restore false positive virus
« Reply #1 on: May 19, 2018, 12:56:18 AM »
Sorry This is in the wrong sub-forum and I see no way to delete.

Offline DavidR

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Re: Can't restore false positive virus
« Reply #2 on: May 19, 2018, 02:05:40 AM »
Is this related to this post https://forum.avast.com/index.php?topic=219122.0 ?
If so that one needs to be in the Viruses and worms sub-forum as in Reply #1 of that topic.

If not directly related, then this isn't an issue here, in a way it is program related if you can't restore from the virus chest.

What Avast program version do you have installed ?
Avast 18.4.2338 is the latest version as there were some updates related to the virus chest.

Doing a test on the Eicar virus check file - I tried Restore As...  (unfortunately I can't see any more of that option) I got the Whoops, error occurred.

I then tried the Restore and that worked just fine, no longer in the virus chest and back in the original location.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.4.2464 (build 21.4.6266.561) UI 1.0.639/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security