Author Topic: Trouble with last installed version  (Read 1874 times)

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pedro_cristian

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Trouble with last installed version
« on: June 28, 2006, 08:10:37 AM »
Hi every one,

I have updated my Home edition a few days ago. And the antivirus doesn't work anymore:
It seems that I don't have any rights on the D:\Program Files\Alwil Software\Avast4 directory (I don't remember the message but it was something like Action not authorized when I tried to access the folder..), and the result is :
Some dll cannot be loaded when the anti-virus need to scan a file and the avast toolbar is missing.

I can change the rights on the Alwil dir (since I'm admin of my computer) and then I can relaunch the toolbar and every thing is fine.

But when I reboot, the rights problem reappear.

I have the latest version.

Any advice?

Thank you
Pedro


Offline Lisandro

  • Avast team
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  • Posts: 67194
Re: Trouble with last installed version
« Reply #1 on: June 28, 2006, 02:46:34 PM »
Which is your operational system?

Can you follow these steps?

1. Uninstall avast from Control Panel first.
2. Boot
3. Use Avast Uninstall for complete uninstallation (read http://www.avast.com/eng/avast_uninstall_util.html)
4. Boot
5. Install again
6. Boot

Post the results...
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