Can't locate my phone

[REDACTED]

Hello everybody,
I use Avast Security Pro and cannot locate my mobile phone in my Avast account. I get the message "Unfortunately there are currently no details available for the XT1580.
GPS is enabled in my phone and it works.
Can somebody help me out here?

Regards,
Sebastian

[REDACTED]

I'm having almost the same problem but can't find my pc just shows my phone..V

[Asyn]

-> https://support.avast.com/article/116/ (Lost/Stolen phone)

[Tereza V.]

Hi, do you by any chance use the standalone Anti-Theft (4.2.0)? This app is not supported any more, the only anti-theft solution we provide now is within the Avast Mobile Security Pro.

[REDACTED]

@Asyn: Unfortunately, this article does not help me.
MyAvast account shows me my mobile phone with a red dot. So it is not reachable although I have my GPS on and I also have signal. I cannot send a "Locate" command.

@Tereza V.: No, I don't use them. I already use the Anti-Theft function which is integrated in Mobile Security Pro. The Anti-Theft feature is also enabled in my mobile phone and the app is connected to my Avast account.

@All: Attached you will find a picture from the overview of my Avast account. The XT1580 is my mobile phone.

[Asyn]

Try disconnecting/reconnecting it from/to your account.

[REDACTED]

Hello Asyn,

It worked. Thank you for your advice.

Now I have two mobile phones in my MyAvast account. See the following picture.



One device is marked with a red dot and the other is marked with a green dot. Probably the device with the red dot comes from a previous installation? Could that be?

[Asyn]

1. Hello Asyn, It worked. Thank you for your advice.
2. Probably the device with the red dot comes from a previous installation? Could that be?

1. You're welcome.
2. That might be the reason.

[spooker]

Instead of using the app function you can just put 'Where's my phone' into google (whilst logged into your google account) it always works and provides all the same functions

[REDACTED]

I'm having almost the same problem in my phone

[Tereza V.]

Could you share more details?