Author Topic: Can't locate my phone  (Read 1604 times)

0 Members and 1 Guest are viewing this topic.

Offline sebastiankick

  • Newbie
  • *
  • Posts: 3
Can't locate my phone
« on: May 22, 2018, 12:44:04 PM »
Hello everybody,
I use Avast Security Pro and cannot locate my mobile phone in my Avast account. I get the message "Unfortunately there are currently no details available for the XT1580.
GPS is enabled in my phone and it works.
Can somebody help me out here?

Regards,
Sebastian

Offline Arch S

  • Newbie
  • *
  • Posts: 2
Re: Can't locate my phone
« Reply #1 on: May 22, 2018, 03:11:13 PM »
I'm having almost the same problem but can't find my pc just shows my phone..V

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 55191
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Can't locate my phone
« Reply #2 on: May 22, 2018, 03:22:31 PM »
Win 8.1 [x64] - Avast Premier 18.7.2354.BC - CC 5.47 - MCS - EEK - FF ESR 60.2.2 [NS/AOS/uBO] - TB 60.2.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Tereza V.

  • Avast team
  • Poster
  • *
  • Posts: 664
Re: Can't locate my phone
« Reply #3 on: May 22, 2018, 05:54:24 PM »
Hi, do you by any chance use the standalone Anti-Theft (4.2.0)? This app is not supported any more, the only anti-theft solution we provide now is within the Avast Mobile Security Pro.

Offline sebastiankick

  • Newbie
  • *
  • Posts: 3
Re: Can't locate my phone
« Reply #4 on: May 23, 2018, 08:45:46 AM »
@Asyn: Unfortunately, this article does not help me.
MyAvast account shows me my mobile phone with a red dot. So it is not reachable although I have my GPS on and I also have signal. I cannot send a "Locate" command.

@Tereza V.: No, I don't use them. I already use the Anti-Theft function which is integrated in Mobile Security Pro. The Anti-Theft feature is also enabled in my mobile phone and the app is connected to my Avast account.

@All: Attached you will find a picture from the overview of my Avast account. The XT1580 is my mobile phone.



Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 55191
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Can't locate my phone
« Reply #5 on: May 23, 2018, 08:59:17 AM »
Try disconnecting/reconnecting it from/to your account.
Win 8.1 [x64] - Avast Premier 18.7.2354.BC - CC 5.47 - MCS - EEK - FF ESR 60.2.2 [NS/AOS/uBO] - TB 60.2.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline sebastiankick

  • Newbie
  • *
  • Posts: 3
Re: Can't locate my phone
« Reply #6 on: May 23, 2018, 09:33:07 AM »
Hello Asyn,

It worked. Thank you for your advice.

Now I have two mobile phones in my MyAvast account. See the following picture.



One device is marked with a red dot and the other is marked with a green dot. Probably the device with the red dot comes from a previous installation? Could that be?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 55191
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Can't locate my phone
« Reply #7 on: May 23, 2018, 09:39:30 AM »
1. Hello Asyn, It worked. Thank you for your advice.
2. Probably the device with the red dot comes from a previous installation? Could that be?
1. You're welcome.
2. That might be the reason.
Win 8.1 [x64] - Avast Premier 18.7.2354.BC - CC 5.47 - MCS - EEK - FF ESR 60.2.2 [NS/AOS/uBO] - TB 60.2.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline spooker

  • Newbie
  • *
  • Posts: 6
Re: Can't locate my phone
« Reply #8 on: July 05, 2018, 01:20:21 AM »
Instead of using the app function you can just put 'Where's my phone' into google (whilst logged into your google account) it always works and provides all the same functions

Offline himogom

  • Newbie
  • *
  • Posts: 4
Re: Can't locate my phone
« Reply #9 on: August 09, 2018, 12:48:37 AM »
I'm having almost the same problem in my phone

Offline Tereza V.

  • Avast team
  • Poster
  • *
  • Posts: 664
Re: Can't locate my phone
« Reply #10 on: August 10, 2018, 02:35:56 PM »
Could you share more details?