Author Topic: Cannot disable Avast or open settings throgh Teamviewer  (Read 3992 times)

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Offline Zeniit

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The avast clients are password protected and when I go to the user desktop I cannot disable avast or go to settings because avast prompt   for password, but Teamviever cannot handle it and disconnect from the desktop. After 60 sec I see the desktop again.

Version: AFB 18.4.2534

With previous version it's forked fine.

Thank you,
Windows 7 Pro 64bit -  Avast IS BETA channel - Firefox 47.0.1 x64 - Thunderbird 45.2 - avast! mobile security

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  • Guest
Re: Cannot disable Avast or open settings throgh Teamviewer
« Reply #1 on: May 23, 2018, 07:07:04 PM »
Same is happening with VNC.

Offline Pete from Avast

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Re: Cannot disable Avast or open settings throgh Teamviewer
« Reply #2 on: May 24, 2018, 07:44:48 PM »
Hi everyone, I passed this issue to business support and they are not able to reproduce the issue. Please contact them directly so they can work with you on troubleshooting:
Avast Business Support

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  • Guest
Re: Cannot disable Avast or open settings throgh Teamviewer
« Reply #3 on: June 13, 2018, 01:29:46 PM »
I have this same issue on our network.  Spoke with Teamviewer, and its an issue with the Avast. The only two work arounds are:
1) disable the self-defense module. This is really not a good workaround
2) use an remote desktop connection, which means a VPN connection if not on a network, again, this is not always possible, and kinda defeats the point of using teamviewer

This has only been an issue recently, so must be due to an update of the software by Avast
I cant believe they cant recreate the issue, that's not possible.

I've just logged it with Avast support, so will update on any replies.
Avast request no. is: 06703302

thanks
G

Offline Mike.M.

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Re: Cannot disable Avast or open settings throgh Teamviewer
« Reply #4 on: June 15, 2018, 11:47:12 AM »
Just to confirm, this is also an issue with logmein. The enter password box appears, but you are unable to enter anything in to it.
« Last Edit: June 15, 2018, 11:56:48 AM by Mike.M. »

Offline Asyn

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Re: Cannot disable Avast or open settings throgh Teamviewer
« Reply #5 on: June 15, 2018, 12:39:47 PM »
Dev-Info: The issue is now fixed internally, will be released in next version.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Mike.M.

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Re: Cannot disable Avast or open settings throgh Teamviewer
« Reply #6 on: June 21, 2018, 11:33:43 AM »
Dev-Info: The issue is now fixed internally, will be released in next version.

Do we know when this next version is scheduled for release?

Offline Asyn

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Re: Cannot disable Avast or open settings throgh Teamviewer
« Reply #7 on: June 21, 2018, 11:37:45 AM »
Dev-Info: The issue is now fixed internally, will be released in next version.
Do we know when this next version is scheduled for release?
Usually a couple of days after the consumer version (which was released yesterday).
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0