Author Topic: Where are my passwords? (Same Device w/Windows Re-Install)  (Read 2123 times)

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Where are my passwords? (Same Device w/Windows Re-Install)
« on: April 29, 2018, 07:52:27 PM »
Re-installed Windows and had to re-install Avast. Unfortunately, Avast is now reconizing the laptop as a "new device" in my accounts, and barring me from synching my master pass account.

Am I out of luck (with a loss of all my saves passwords in avast), or is there a way to resolve this?

TIA

Offline Martin Kvetko

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Re: Where are my passwords? (Same Device w/Windows Re-Install)
« Reply #1 on: May 03, 2018, 07:31:24 AM »
Depends on form of reinstall, if you have kept user files then your storage should still on disk. If it was clean install then you are out of luck. I can see you have synchronization enabled so if you have enabled it before reinstall you can still get your passwords from backup. See this guide
https://support.avast.com/en-ww/article/92

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Re: Where are my passwords? (Same Device w/Windows Re-Install)
« Reply #2 on: May 21, 2018, 09:31:57 PM »
What can I do to restore my passwords if I haven't enabled synchronization? Is there a way to restore it from files from previous instal?

Offline Martin Kvetko

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Re: Where are my passwords? (Same Device w/Windows Re-Install)
« Reply #3 on: May 25, 2018, 11:41:12 AM »
If you have those files and you had master password set then yes it is possible