Author Topic: Upgraded to Pro but not received  (Read 1847 times)

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Offline gonzo74405

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Upgraded to Pro but not received
« on: May 23, 2018, 07:46:56 PM »
Sunday I took your $5.95 offer and upgraded to Pro using my Nexus 6 in the Play Store. Still seeing ads. I even re-installed, cleared the cache and data and restarted the phone. No joy. Should I get a refund and try again or can it be fixed manually? Logged in with Google as gonzo74405@gmail.com.

Offline Asyn

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Re: Upgraded to Pro but not received
« Reply #1 on: May 24, 2018, 06:02:27 AM »
Win 8.1 [x64] - Avast Premier 19.1.2360.BUC - CC 5.52 - MCS - EEK - FF ESR 60.4 [NS/AOS/uBO] - TB 60.4 [EM] - ACP/ASB/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Tereza V.

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Re: Upgraded to Pro but not received
« Reply #2 on: May 24, 2018, 03:55:44 PM »
Hi, I cannot see your upgrade in our Order management console (only your VPN licences). Could you check, if the transfer was complete and you were really charged?