Author Topic: cannot syncronize avast password  (Read 1953 times)

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cannot syncronize avast password
« on: May 23, 2018, 06:10:37 AM »
Hello, my master password does not work anymore or so I forgot.
Is there a way to reset the master password without losing all the passwords I've already registered?

I have backup email restore, but when trying to use it it asks me the same master password that does not work or that I forgot, and I fall into the same problem.
« Last Edit: May 23, 2018, 06:15:29 AM by rodrigo.raiher »

Offline jefferson sant

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Re: cannot syncronize avast password
« Reply #1 on: May 24, 2018, 01:22:55 AM »
Hello rodrigo.raiher.

I've passed this thread to be answered by a member avast
wait for the reply.

Offline Martin Kvetko

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Re: cannot syncronize avast password
« Reply #2 on: May 25, 2018, 01:17:30 PM »
Reset of master password without its knowledge is not possible (obvious security reasons)

Could you please provide me output of this command (run it command prompt)?
Code: [Select]
tree /F "%LOCALAPPDATA%\Avast Software\APM\%USERNAME%"