Author Topic: Unable to cancel Avast Cleanup Premium free trial auto renewal  (Read 3882 times)

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Offline gar_gargia

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OK, I follow all the instructions on your website to cancel the auto renewal and they lead me to a dead end.
I've deleted Avast Cleanup from my computer after it locked up several of me programs and will not be using your product.
My order Id is 13558654738 and I DO NOT WANT IT RENEWED.
Thank you

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #1 on: May 28, 2018, 04:18:42 PM »
OK, I follow all the instructions on your website to cancel the auto renewal and they lead me to a dead end.
I've deleted Avast Cleanup from my computer after it locked up several of me programs and will not be using your product.
My order Id is 13558654738 and I DO NOT WANT IT RENEWED.
Thank you

Hello,

your subscription has just been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 6th June so you can enjoy our product until then.

Thank you and have a nice day.

Offline oliviav

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #2 on: July 18, 2018, 05:41:37 AM »
Hi! I'm experiencing a similar issue. No confirmation email was sent to me after I applied for the free trial. I created an Avast account, went to licenses, and tried to cancel my subscription from there. I clicked the cancel auto renewal button there, yet I have no idea if it's actually cancelled my subscription. Is there any way of checking? Thanks much.

Offline Svensktiger

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #3 on: July 19, 2018, 06:31:26 PM »
Same issue here.

Offline pacificawing1

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #4 on: July 23, 2018, 06:21:54 PM »
I'm having the same issue.
I do not want to extend the use of your software.
My order ID: 19794119908
Thank you

Offline swijnsm

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #5 on: July 24, 2018, 02:34:39 PM »
same problem here, no confirmation email recieved. also don't want to extend the use of the software. do you need anything to cancel?

Offline maddisonleebarton

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #6 on: July 26, 2018, 05:05:37 AM »
I opted for the 60 Day Free Trial, and recieved no confirmation email with order ID or any information regarding the application.
All i would like is for the subscription to be cancelled, as i cannot find any way of turning the auto renewal off. When looking at my licenses it says "you dont have any licenses yet".

Please Advise.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #7 on: August 02, 2018, 10:18:49 AM »
Hi! I'm experiencing a similar issue. No confirmation email was sent to me after I applied for the free trial. I created an Avast account, went to licenses, and tried to cancel my subscription from there. I clicked the cancel auto renewal button there, yet I have no idea if it's actually cancelled my subscription. Is there any way of checking? Thanks much.

Hi,

your subscription has already been cancelled on July 18th.

The trial period is still valid until September 18th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #8 on: August 02, 2018, 10:19:23 AM »
Same issue here.

Hi,

your subscription has already been cancelled on July 19th.

The trial period is still valid until September 19th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #9 on: August 02, 2018, 10:20:07 AM »
I'm having the same issue.
I do not want to extend the use of your software.
My order ID: 19794119908
Thank you

Hi,

your subscription has already been cancelled on July 23rd.

The trial period is still valid until August 15th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #10 on: August 02, 2018, 10:20:35 AM »
same problem here, no confirmation email recieved. also don't want to extend the use of the software. do you need anything to cancel?

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #11 on: August 02, 2018, 10:21:49 AM »
I opted for the 60 Day Free Trial, and recieved no confirmation email with order ID or any information regarding the application.
All i would like is for the subscription to be cancelled, as i cannot find any way of turning the auto renewal off. When looking at my licenses it says "you dont have any licenses yet".

Please Advise.

Hi,

your subscription has already been cancelled.

Thank you and have a nice day.

Offline kiraleblanc7

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #12 on: August 02, 2020, 06:11:08 PM »
Hello, I opted for the 60 days free trial but I don't find how to cancel the renew. Can someone deactivate it?

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial auto renewal
« Reply #13 on: August 04, 2020, 11:22:45 AM »
Hello, I opted for the 60 days free trial but I don't find how to cancel the renew. Can someone deactivate it?

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.