i had avast free for long time but yesterday i had a pop up that service can't start"
i desintall all, retry on line off line
at the end of the procedure nothing appears
only BUG report that i post here
I try scan online but without success.
when i restars the computer a pop pup write
"can find C:\ ....\ avast \setup\ ...setupins.exe "or something like that
HELP please (i am french)
2018-05-29 08:21:59.656Infoinstup[4948,4964]Command: '"C:\DOCUME~1\lg\LOCALS~1\Temp\_av_iup.tm~a04216\instup.exe" /edition:1 /ga_clientid:77ea35e6-0b07-4043-a54e-0e30d4048b39 /guid:40531e9f-fb0d-4026-8ae6-cdfbf402e60d /prod:ais /sfx /sfxstorage:C:\DOCUME~1\lg\LOCALS~1\Temp\_av_iup.tm~a04216'
2018-05-29 08:21:59.656Infoinstup[4948,4964]CPU: Intel(R) Core(TM) i5 CPU M 560 @ 2.67GHz,4
2018-05-29 08:21:59.656Infoinstup[4948,4964]OS: Windows XP SP3 x86
2018-05-29 08:21:59.656Infoinstup[4948,4964]Memory: 26% load. Phys:2303476/3129704K free, Page:4194303/4194303K free, Virt:2037368/2097024K free
2018-05-29 08:21:59.671Infoinstup[4948,4964]DISKs: C:\ - 580GB free / 928GB total
2018-05-29 08:21:59.671Infoinstup[4948,4964]Running module version: instup.exe - '18.4.3895.0'
2018-05-29 08:21:59.671Infoinstup[4948,4964]Running module version: Instup.dll - '18.4.3895.0'
2018-05-29 08:21:59.671Infomutex[4948,4964]The ownership of the fallback mutex has been successfully taken.
2018-05-29 08:21:59.687Infoservers[4948,4964]Server definition(s) loaded for 'C:\DOCUME~1\lg\LOCALS~1\Temp\_av_iup.tm~a04216\servers.def': 29 (maintenance:0)
2018-05-29 08:21:59.703Infoprod[4948,4964]LoadPartInfo: program = prg_ais-12040922 returned 0x00000000
2018-05-29 08:21:59.703Infoprod[4948,4964]LoadPartInfo: setup = setup_ais-12040922 returned 0x00000000
2018-05-29 08:21:59.703Infoprod[4948,4964]LoadUatInfo: uat.vpx returned 0x00000000
2018-05-29 08:21:59.703Infoengine[4948,4964]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2018-05-29 08:21:59.734Infouat[4948,4964]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: ffffffff, latest_ver: 12040922
2018-05-29 08:21:59.750Infoengine[4948,4964]LoadLatestProdAndParts: part file part-prg_ais-12040922.vpx was successfully loaded.
2018-05-29 08:21:59.750Infouat[4948,4964]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: setup, installed_ver: ffffffff, latest_ver: 12040922
2018-05-29 08:21:59.765Infoengine[4948,4964]LoadLatestProdAndParts: part file part-setup_ais-12040922.vpx was successfully loaded.
2018-05-29 08:21:59.781Infoprod[4948,4964]LoadPartInfo: iex = iex-b returned 0x00000000
2018-05-29 08:21:59.781Infoprod[4948,4964]LoadPartInfo: jrog2 = jrog2-1708 returned 0x00000000
2018-05-29 08:21:59.781Infoprod[4948,4964]LoadPartInfo: vps = vps_win32-18051000 returned 0x00000000
2018-05-29 08:21:59.781Infoengine[4948,4964]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2018-05-29 08:21:59.781Infoengine[4948,4964]LoadLatestProdAndParts: part file part-jrog2-1708.vpx was successfully loaded.
2018-05-29 08:21:59.796Infoengine[4948,4964]LoadLatestProdAndParts: part file part-vps_win32-18051000.vpx was successfully loaded.
2018-05-29 08:21:59.875Warningrepcond[4948,4964]ConditionsFactory: no parser was found for 'is-not-mode' condition!
2018-05-29 08:21:59.890Infoinstcore[4948,4964]PkgLoadProductInfo: product XML was successfully loaded.
2018-05-29 08:21:59.953Warningsettings[4948,4964]Did not find any values in file 'programData\avast5.ini'
2018-05-29 08:21:59.984Infoshepsync[4948,4964]Trying server IP address 'shepherd.ff.avast.com'
2018-05-29 08:22:00.031Warningshepsync[4948,4964]Error in downloading config file from shepherd.ff.avast.com, error code 12007 (0x2EE7)
..../.....
2018-05-29 08:24:40.031Errorstats2[4948,5352]Unable to send statistics with error 0x0000a106 (Unable to send statistics with HTTP status code 0!)!
2018-05-29 08:24:40.062Errorstats2[4948,5224]Unable to send statistics with error 0x0000a106 (Unable to send statistics with HTTP status code 0!)!
